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Blog: Customer Loyalty and Retention

Recent Posts

Customer retention vs. customer churn: should I stay or should I go?

Business owners, it’s never too late to win a customer back. Embracing a proactive approach with data, journey analytics, and the human touch can help combat churn and retain life-long...

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What’s Next in the Retail Customer Experience?

Propelled by the pandemic, retailers transformed their services, products, and customer experience at breakneck speed. More changes are ahead as consumers emerge, ready to spend with high CX...

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Customer Acquisition vs. Retention: The Perfect Balancing Act

The art of attracting and keeping customers is a balancing act, and the pandemic was an anvil thrown onto the scale. The brands that survived the shift in everyday life knew how to not only bring...

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Startup Founders Weigh In on CX Innovation in a COVID-19 Era

Disruptive companies are designed to, well, disrupt existing industries and business practices. But what happens when companies across the spectrum of industries and sizes are disrupted by a...

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Setting Your Sales Team Up for a Win: Why Practice is Critical to Success

A team only performs well on game day if players have had the right practice leading up to it, and sales teams are no different. These days, as customer experience becomes increasingly important,...

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3 Steps to Creating a Winning Sales Team

When it comes to sales, you can't play the game without a great team. So how can companies put together the best team possible to execute winning sales strategies and objectives? I recently...

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COVID-19 Disrupted Customer Loyalty and Brand Loyalty. Here’s How to Rebuild.

How has COVID-19 affected customer and brand loyalty and what can businesses do to regain that loyalty? Here’s what industry experts, researchers, and customer experience leaders are seeing...

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4 Simple Customer Experience Fixes Just in Time for the Holidays

It’s fair to say that this will be a holiday season unlike any other. Not only are retailers contending with a pandemic and an economic recession, they are expected to provide a safe shopping...

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Create Effortless Experiences Through One-to-One Relationships

Over the past 10 years we've seen this buzzword called “omnichannel” come into play. This has left organizations with a channel-first strategy that ironically led to less access and...

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Consistent CX Builds Customer Loyalty in Uncertain Times

Creating an outstanding customer experience may catch a customer’s attention but unless it’s a consistent experience, it won’t win their loyalty. Especially at a time filled with...

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