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Blog: Consulting

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Show report: CX and EX inextricably linked, with empathy as the glue

Reposted from 1to1 Media The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up...

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5 ways retailers can tap into the power of Gen Z shoppers

Gen Z is fast becoming the “future of retail.” This latest generation to enter the workforce has an undeniably strong influence on brands’ bottom lines, which is pushing savvy...

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3 trust and safety pitfalls that can spell ‘game over’ for your brand

Online gaming communities bring people together from all over the world and provide a space for players to connect, compete, and make new friends. These communities are important: they help them...

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Level-up your player experience by understanding gamers’ motivations

Did you know that improving your customer experience (CX) by just one point can lead to more than $1 billion in additional revenue? It can be an easy game to play, but you need to know how to play...

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Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty

It was clear to anyone who walked into the Javits Center in New York City earlier this month for the National Retail Federation (NRF) Big Show: Trade shows are back. With tens of thousands in...

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Don’t succumb to the ‘CX sacrifice’

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. What’s undeniable is whispers from that devil on your shoulder, “What about headcount?” are...

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All the customer experience trends you need to know for 2023

The stakes this year are high: Brands need to meet growing customer expectations by providing proactive customer service, omnichannel and personalized experiences, and the 24/7 access customers...

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Is a CX reckoning coming? 3 signs that point to ‘yes’

This article originally appeared on 1to1 Media:Many brands lost ground over the past year when it came to customer experience (CX) efforts and results. As economic and costs pressures grew,...

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Digital-first a top CX trend for healthcare

As January ushers in the Year of the Rabbit, astrology enthusiasts are abuzz with positivity, using words like “prosperity” and “partnerships” to describe what the new year...

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Digital engagement and employee experience are brands’ top priorities for 2023

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to...

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