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CONTACT CENTER OPERATIONS

Proactive
Outreach

Proactively engage customers with outbound services to improve relationships and your bottom line.

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Creating revenue through better connections

From scheduling healthcare appointments to following up overdue bills and payments, our proactive outreach solutions proactively engage customers to improve relationships and your bottom line. Our people and technology are ready to ramp at a moments notice and can scale up and down based on your unique needs.

 

Better outreach outcomes

We help you achieve better outreach outcomes by enriching data and triangulating it from various client or 3rd party systems. Data is validated and augmented with missing information and propensity modeling predicts your customer’s preferred channel, best time of day and best offer.

60+ remote agents ramped in 3 days

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On-demand people and technology

Our proactive outreach solutions deliver a fully managed offering with technology, people and services. Talent and services are available on demand, with best-in-class technology that includes omnichannel, data sciences and operational systems.

12M accounts analyzed and millions in incremental sales revenue

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Accelerate speed to value

Our global footprint gives us the agility to launch and execute campaigns to address time-sensitive use-cases. We have the right systems, processes and people in place to develop and run campaigns that achieve high contact rates.

$6.5M in pipeline revenue generated

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Ready to proactively engage customers with outbound? We'll help you create revenue through better connections