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These are consequential times and understanding you customers and employees
is more important than ever. Organisations have an opportunity — and a challenge —
to adapt to an increasingly digitised world. In 2021, get ready to hit the reset button
on customer innovation and reshape the employee experience. In this trends report,
learn about trends that are reshaping the customer and employee experience
landscape, strategies for humanising digital customer and employee engagement,
and key tips for better serving customers as expectations rise.