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Whether you’re rolling out a new strategy, testing a new service channel, or just trying to optimize existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Want more insights every month, delivered to your inbox? Subscribe to our free digital CX publication, the Customer Strategist Journal.
We are your onshore, nearshore, and offshore CX partner. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve.
Award-Winning
Award-Winning
APAC Delivery
Asia Pacific Stevie Awards 2020
Grand Award - Innovative Use of
Technology in Human Resources
Silver Award - Innovation in Customer
Service Management, Planning & Practice
Silver Award - Innovative Use of Technology
in Customer Service
Asia CEO Awards 2020
Grand Winner: Service Excellence
Company of the Year
Circle of Excellence -
Top Employer of the Year
Circle of Excellence - Executive Leadership
Team of the Year – Featuring the Business
Contingency Team
CCW Disruptive Technology of
the Year Award 2020
TTEC RealPlayTM AI-Powered Learning
Solution in Customer Service
Asia Pacific Stevie Awards 2021
Gold Award: Innovative use of
technology in Human Resources
Gold Award: Innovative use of
technology in Customer Service
Gold Award: Innovation in Customer
Service Management, Planning & Practice
Silver Award: Most Valuable
Corporate Response
Bronze Award: Most Valuable Service

Comparably Best
Employers 2021
Best Employer Year
2018, 2019
Comparably Best
in 2019 & 2020

Virtual Vocations’ Top 25
Remote Work in 2020 & 2021

Flexjobs’ Top 100 Company
Jobs in 2020 & 2021
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