Retail and eCommerce
CX and omnichannel
solutions to increase
sales and loyalty
Our retail digital transformation and customer experience solutions help brands build more personal omnichannel relationships with their customers.
Retail Customer Experience and
Digital Transformation Solutions
We help retail companies around the world cultivate loyalty, revitalize
sales, and maintain the agility to keep up with customer expectations,
both instore and online. Our customer service, sales, and technology
services help brands capture the right kind of attention – and keep it.
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Customer
Acquisition -
Omnichannel
Technology -
Messaging
Platform -
Customer
Analytics​ -
Customer
Support​
Customer Acquisition Services
We help you find, acquire, and engage customers across all channels
Customer demand and acquisition services, combined with retention and loyalty solutions, elevate the outcomes of digital marketing programs and builds a customized end-to-end customer experience that drives richer engagement, lifetime value, and higher ROI.
Omnichannel Technology
Drive business results with omnichannel CX technology
Your customers want to engage with your brand online and offline, cross channel, and they expect consistent experiences. We help you realize the value and business results of optimized, omnichannel orchestration so you can deliver the CX your customers demand.
Messaging Platform
Deliver hyperpersonalized communications with built-in scalability
Is your brand truly ready to meet customers anywhere, and at any time? Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.
Customer Analytics
Growth Analytics and
Advanced Sales Analytics
Through a world-class combination of sales analytics tools and sales expertise our analytics consultants can calculate customer lifetime value, predict future behavior, identify customers likely to churn, monitor business performance, and enhance the customer experiences.
Customer Support
Improve customer experience and lifetime
value with our customer service teams
Our service to sales, customer care, and technical support services use innovations in scalable staffing, omnichannel interaction, and customer analytics to keep costs down, customer satisfaction high, and revenue targets met.
