RETAIL AND ECOMMERCE
CX: It's always
in style
The tech and talent to exceed customer expectations
RETAIL AND ECOMMERCE
CX: It's always
in style
The tech and talent to
exceed customer expectations
Great CX and lower cost to serve are in the bag
With changing consumer demands, it's more important than ever for retail CX leaders to make customer interactions as easy and convenient as possible, both online and in store. Shoppers want easy, fast access to the information they need — 24/7 and in the channel of their choice. Our innovative digital tools can help predict customer behaviors based on intents and create efficiencies throughout the entire customer journey at a lower cost to serve.
We help retail brands stay ahead.
- Brick and mortar-enabled
- Marketplace
- eCommerce/brands
CX solutions
built for the Retail and eCommerce industry.
Contact Center as a Service
Highly scalable cloud customer and employee experience technology.
Learn more
Who cares about empathy
in the contact center?
Empathy is important in the contact center, but do customers really care? Liz Glagowski recently sat down with TTEC's JB Bednar to discuss if empathy is overrated for CX.
Listen to the podcastTrending CX Successes
Case Study
Back-office streamlining speeds up retailer’s hiring process
Diving into data and frontline feedback improved customer loyalty and led to an 88% resolution rate at a popular gaming and technology brand.
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Case Study
How a sporting goods brand scored better resolution rates with a deep dive into the customer journey
TTEC helped identify and fix problems that delayed the customer warranty process.
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Case Study
Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
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Reduce effort and elevate
your customer experience
Unlock customer value by acting on true intent in the retail industry.
CX trends 2025: 3 ways AI will transform retail experiences
With more data and insights at their fingertips than ever before, brands have an unprecedented chance to understand their customers better, manage their contact centers more efficiently, and maximize the value of customer interactions.
Read the blog postMore insights from TTEC
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CX is retailers’ secret weapon in an uncertain economy
Read the blog post -
Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI
Read the case study -
Put CX in your cart: Why outsourcing is a smart buy for retailers
Read the blog post -
RapidResponse CX
Download the datasheet -
Retail’s untapped CX advantage: Transform returns experiences
Read the blog post -
Securing trust: Tackle digital payment fraud while elevating CX
Watch the webinar -
Unlocking 2025: AI and labor trends reshape the CX landscape
Read the blog post -
Unlock 2025: CX Opportunities You Can’t Ignore
Watch the webinar -
Telecom CX trends: Connect service and sales to maximize customer value
Read the blog post -
At NRF, the future of retail runs on data and insights
Read the blog post -
Data dominates, AI agents reign for pragmatic public sector enterprises in 2025
Read the blog post -
The key to sales success in 2025? Turn conversations into conversions
Read the blog post
your customers say buy instead of bye