CX: It's always
in style
The tech and talent to exceed customer expectations
Great CX and lower cost
to serve is in the bag
With changing consumer demands, it's more important than ever for retail CX leaders to make customer interactions as easy and convenient as possible, both online and in store. Shoppers want easy, fast access to the information they need — 24/7 and in the channel of their choice. Our innovative digital tools can help predict customer behaviors based on intents and create efficiencies throughout the entire customer journey at a lower cost to serve.
We help retail brands stay ahead.
- Brick and mortar-enabled
- Marketplace
- eCommerce/brands
CX solutions
built for the retail and eCommerce industries
Contact center
as a service
Highly scalable cloud customer and employee experience technology.
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Back-office streamlining speeds up retailer’s hiring process
By deflecting email inquiries, TTEC cut resolution time by 40%.
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How a sporting goods brand scored better resolution rates with a deep dive into the customer journey
TTEC helped identify and fix problems that delayed the customer warranty process.
READ THE CASE STUDYyour customer experience Unlock customer value by acting on true intent in the retail industry.
Have you gotten the message?
When it comes to delivering the quick, seamless, 24/7 interactions shoppers expect, messaging offers advantages other channels just can’t match. Brands that don’t master messaging will lose customers to ones that do.
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