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CX: It's always in style

The tech and talent to exceed customer expectations

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Great CX and lower cost to serve is in the bag

With changing consumer demands, it's more important than ever for retail CX leaders to make customer interactions as easy and convenient as possible, both online and in store. Shoppers want easy, fast access to the information they need — 24/7 and in the channel of their choice. Our innovative digital tools can help predict customer behaviors based on intents and create efficiencies throughout the entire customer journey at a lower cost to serve.

We help retail brands stay ahead.

  • Brick and mortar-enabled
  • Marketplace
  • eCommerce/brands

CX solutions

built for the retail and eCommerce industries

Customer care outsourcing

We design, operate, and innovate your front office.

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Contact center
as a service

Highly scalable cloud customer and employee experience technology.

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Customer acquisition
as a service

Find more customers before the competition does.

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TRENDING CX SUCCESSES
Read the Case Study

Back-office streamlining speeds up retailer’s hiring process

By deflecting email inquiries, TTEC cut resolution time by 40%.

READ THE CASE STUDY
Read the Case Study

How a sporting goods brand scored better resolution rates with a deep dive into the customer journey

TTEC helped identify and fix problems that delayed the customer warranty process.

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Reduce effort and elevate your customer experience Unlock customer value by acting on true intent in the retail industry.
 
CX and omnichannel technology so your customers say buy instead of bye