Resources

Blog

Communication

The Role of Emotions in Customer and Employee Experience

Podcast Episode

Are You Taking Employees for Granted?

Customer Strategist Journal

Service is sexy

Customer Strategist Journal

The AI Divide

Webinar / Event and Videos

Accelerate Sales Growth with Data Insights

Customer Strategist Journal

Overcoming Voice Assistant Relationship Roadblocks

Customer Strategist Journal

How Blockchain Will Upend the Customer Experience

Customer Strategist Journal

Fly Fishing in the Big Data Lake

Customer Strategist Journal

Technology

Taking the Bias Out of AI

Customer Strategist Journal

11 Ways to Wow Your Contact Center Employees

Customer Strategist Journal

Providers

Removing White Noise From the Patient Experience

Customer Strategist Journal

Mind Versus Tech in a New Digital Era

Customer Strategist Journal

Technology

AI Needs a Code of Ethics

Customer Strategist Journal

Experience Innovation the Talk of CES

Customer Strategist Journal

The Rise of the Telcobot

Customer Strategist Journal

Brewing a Turnaround at DAVIDsTEA

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