Resources

4 ways high-tech companies can benefit from back-office outsourcing

The right blend of tech support and CX enables better, faster resolutions

6 ways retailers can convert returns into revenue

Will generative AI solve the CX industry’s omnichannel problem?

Proactive partnership boosts CSAT at fast-growing startup

HMEs: Don’t fold under pressure — CX pays dividends

Take a fresh look at part-time contact center workers

Prepare your customer service now for peak travel season

Where should startups focus their AI investments? Start here

Customers last when you put them first

Provide faster tech support and improve CX with co-browsing

TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements

4 real-world AI applications for transportation

For more than 20 years, TTEC has helped this telecommunications company grow

How to integrate AI into your cybersecurity (and why you should)

Health benefits exchange hits staffing sweet spot