June 10, 2025 White Paper Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
June 10, 2025 Case Study Healthcare Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience TTEC Digital’s outcomes-based approach accelerates business case for large healthcare system
June 10, 2025 Case Study Retail and eCommerce Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI TTEC Digital’s AI/ML-enabled solution improves accuracy and brings self-service to rapidly-growing organization
June 10, 2025 Case Study Financial Services and Insurance Insurance Provider’s Vision for Modern, Omnichannel Experience Meets Powerful CX Outcomes TTEC Digital’s CX visioning workshop brings impact to life with prototypes, expected outcomes and more
June 8, 2025 Case Study Healthcare Robust email automation cuts AHT 10% for major healthcare payer Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales
June 5, 2025 Blog Financial Services and Insurance How insurance firms can keep customers close in tumultuous times
June 4, 2025 Blog Retail and eCommerce Put CX in your cart: Why outsourcing is a smart buy for retailers
May 28, 2025 Blog Financial Services and Insurance Fast. Forward. How banks, finserv can thrive during the Big Uneasy
