Deliver 5-star CX
for public service
FedRAMP-authorized contact centers
for federal, state, and local governments
Reimagine your CX
When public emergencies or disasters strike, or citizens are searching for information they need, there's no time to waste when it comes to delivering empathetic, frictionless support. Reimagine your CX with our rapid associate deployment and upgraded digital channels.
As citizen expectations grow, it's more important than ever to provide an effortless experience. Our authorized contact center solutions, including transportation, tolling, and FedRAMP-authorized services help federal, state, and local agencies design and deliver digital-first experiences and build public trust. With numerous government certifications and awards under our belt, let TTEC Public Sector be your trusted agency partner.
We help governments and the public sector stay ahead.
- Federal government
- State and local government
- Public health
- Transportation and tolling
CX solutions
built for governments and the public sector
State eases overwhelmed call centers with messaging
Nearly 4x as many contacts answered in fewer than 2 weeks.
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Digital intelligence powers Wyoming's remote state unemployment support
The Wyoming Department of Workforce Services mobilized a cross-functional response of AI and human agents to address surge in unemployment claims.
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Keep top talent focused on
their mission to serve
Learn how to build a highly productive and engaged public sector workforce that maintains superior customer support.
Get the Strategy GuideLatest Government and Public Sector Resources
