Government and Public Sector

What We Do

We help you design and deliver better citizen experiences through our solutions serving 300 million citizens every year. Our empathetic agents engage with and deliver care to your citizens by leveraging our secure cloud contact center, omnichannel, automation, and messaging solutions.

CX for Governments

FedRAMP, Security and Compliance

We are dedicated to delivering secure cloud contact centers for government, ensuring citizen information is kept secure and confidential. We offer agencies the advantages of superior omnichannel cloud contact center solutions with the stringent security and reliability assurances needed to protect citizen data. Our SaaS based Humanify Enterprise for Government (Humanify – G) has fulfilled government security requirement to achieve FedRAMP’s Joint Authorization Board (JAB) Authorization designation and Defense Information Systems Agency (DISA) Impact Level 4 (IL4) to meet DoD requirements. Our solution also helps agencies comply with Section 508.

Secure cloud contact centers →Learn more→

Conversational Messaging

Are you truly ready to meet customers anywhere, and at any time? Strong messaging channel implementation can lower wait times, increase satisfaction rates, and improve associate efficiency. Our Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates will help you unleash the power of messaging.

Utilize a preferred citizen channel →Learn more→

Intelligent Automation

Lower call wait times by empowering citizen self-service and by augmenting the contact center experience. Looking to enable 24/7 availability, across channels, cost effectively, and still provide consistent, compliant responses to all citizen queries? Imagine if you could improve first call resolution and average handle time by deflecting some interactions, while enabling human intervention for more complex interactions. Our automation, AI, and RPA solutions make it possible.

Optimize with automation →Learn more→

Open Enrollment Needs

With health insurance enrollment at a record high, the 10th annual Affordable Care Act (ACA) open enrollment period might be among the busiest yet for state-based marketplaces. And higher call volumes this year are adding stress to limited state resources.

Provide increased support →Download Datasheet→

Outsourcing Services

Operating as a turnkey contact center or an extension of your team, we've delivered time and again for government agencies at every level. provide a wide range of multi-channel and multi-lingual support for day-to-day citizen engagement or emergency situation needs, including back-office and technical support, disaster scenario victim support, and rapid surge staffing.

Scale quickly and efficiently →Learn more→

Training and Onboarding

We help you engage and equip your employees with the right knowledge, skills and mindset to ensure every interaction they deliver transforms the citizen experience. With advanced digital learning tools, knowledge management systems, and skills and competency assessments, our learning and performance experts will also help you train your teams to increase employee productivity and speed to proficiency.

Equip employees with the right skills →Learn more→

Citizen-centric Strategy

The digital transformation that has impacted the private sector is coming to governments. Local, State, and Federal leaders are all looking to improve transparency and citizen trust. By evaluating the entire citizen journey with your agency, our digital strategy experts will help you modernize your systems and processes.

Improve the citizen experience →Learn more→

Government Continuity and Resiliency

Are your citizens enduring long call wait times? Can you handle the flood of interactions related to unemployment? Are you proactively reaching out to citizens via SMS? Do you need to scale your at-home virtual contact center capabilities? We can provide immediate solutions including expanded capacity for 800 numbers, immediate self service options, and intelligent IVR, as well as on-demand agents to augment your staff.

Immediate solutions and on-demand agents →Learn more→

Retain 2.0

Retain 2.0 puts our award-winning work-from-home model to use for you. We help agencies devise a customized strategy, guide a seamless transition for employees, and provide onboarding and ongoing technology tools to keep employees engaged. And this FedRAMP and IL4-compliant solution can quickly scale to meet volume surges.

A work-from-home environment that works →Learn more→

Vaccine Support

Effortlessly coordinate vaccine management operations Successfully vaccinating millions of people hinges on efficient coordination, proactive support and effortless citizen experiences. We understand the complexities of the COVID-19 vaccine rollout effort and have designed an end-to-end experience to inform, schedule, and distribute vaccinations — efficiently and safely.

Vaccine management →Learn more→