Government and Public Sector | TTEC

Reimagine your CX

When public emergencies or disasters strike, or citizens are searching for information they need, there's no time to waste when it comes to delivering empathetic, frictionless support. Reimagine your CX with our rapid associate deployment and upgraded digital channels.

As citizen expectations grow, it's more important than ever to provide an effortless experience. Our authorized contact center solutions, including transportation, tolling, and FedRAMP-authorized services help federal, state, and local agencies design and deliver digital-first experiences and build public trust. With numerous government certifications and awards under our belt, let TTEC Public Sector be your trusted agency partner.

GSA schedule contract

We help governments and the public sector stay ahead.

Federal government
State and local government

Public health
Transportation and tolling

CX solutions

built for the Government and Public Sector

CX engagement

Happier customers, one experience at a time.

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AI and automation

Modernize systems and processes with AI and automation.

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Conversational messaging

Meet customers where they are with conversational messaging.

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Trending CX Successes

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Case Study

Health benefits exchange hits staffing sweet spot

Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages.

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Case Study

State eases overwhelmed call centers with messaging

Nearly 4x as many contacts answered in fewer than 2 weeks.

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Case Study

Rapid Readiness Team mobilizes swiftly when disaster strikes

With TTEC technology, training, and talent already in place, surge support shines and citizens get the help they need.

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Don't take our word for it.

We are an award-winning customer experience company.

View our awards and recognition

Ready to optimize your
citizen experiences?