July 10, 2026 Client Story How TTEC transformed a fintech’s CX in 8 months A digital-first, agile CX strategy turned rock-bottom ratings into a 90%+ CSAT score — and made TTEC the exclusive partner of choice Financial Technology
July 9, 2026 Client Story When every month has a rush hour, you need a CX partner that’s flex Dynamic scheduling and full training ownership helped teams exceed quality, CSAT, and SLA targets Financial Technology
July 9, 2026 Client Story Faster AHT. Happier members. CX built for surge Dynamic workforce management and real-time automation helped a health exchange exceed efficiency, CSAT goals Public Sector and Government
June 28, 2026 Client Story Human expertise meets AI for faster insurance claims processing Insurtech clears mounting backlog of claims and invoices Financial Services and Insurance
June 25, 2026 Client Story AI-powered coaching supports 59% AHT reduction in just three months Smarter coaching with TTEC Perform drove quick gains in travel customer support Travel and Hospitality
June 23, 2026 Client Story When you care first, loyalty follows How leveraging vehicle health alerts pushed a global OEM’s NPS to 91 Automotive
June 15, 2026 Client Story Intelligent IVR breaks performance records: 90% SLA and 95% CSAT Healthcare marketplace meets — or exceeds — all operational performance metrics during crucial peak season Public Sector and Government
June 5, 2026 Client Story Roundup Revenue recovery and modern collections solutions How smart collections support delivers the dollars you’re due plus CX that keeps customers coming back
June 3, 2026 Client Story Roundup Driving exponential growth through smarter Google Ads TTEC turned better targeting into more bookings Travel and Hospitality
May 25, 2026 Client Story Scaling real-time warranty decisions across Europe Delivering digital pre-approvals that improve dealer speed, consistency, and cost control across eight markets Automotive
May 24, 2026 Client Story With Tax Day and a labor shortage looming, TTEC delivered 552 associates in one week Our Remote CX associates ramped quickly and improved customer service quality
May 20, 2026 Client Story Unlocking smarter warranty decisions at scale Expert warranty adjudication and smart workflows improve speed, accuracy, and cost control globally Automotive
