Client Stories

Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience

TTEC Digital’s outcomes-based approach accelerates business case for large healthcare system

Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI

TTEC Digital’s AI/ML-enabled solution improves accuracy and brings self-service to rapidly-growing organization

Insurance Provider’s Vision for Modern, Omnichannel Experience Meets Powerful CX Outcomes

TTEC Digital’s CX visioning workshop brings impact to life with prototypes, expected outcomes and more

Robust email automation cuts AHT 10% for major healthcare payer

Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales

Healthcare payer saves cost, streamlines certification of licensed associates

AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX

Knowledgebase curation slashes search time by 42%

TTEC put relevant information at associates’ fingertips to speed resolutions

Fintech outperforms CSAT as it expands service offering

Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools

Voice automation slashes cost per contact 50%

AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents

Customized coaching helps telecom giant transform care channels into revenue engines

TTEC’s innovative service-to-sales strategy leads to sales surge

Targeted outbound campaign turns abandoned carts into closed deals

TTEC’s mix of insights and offshore associates turned missed opportunities into conversions

Bank’s dedicated fraud team outperforms compliance goals

TTEC overdelivers on KPI targets by becoming an extension of the brand

Global brand optimizes digital channel to drive collections efficacy

TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX