MEDIA + ENTERTAINMENT
Level up your
CX game
Get media and entertainment users back to the action faster
MEDIA + ENTERTAINMENT
Level up your
CX game
Get media and entertainment users
back to the action faster
Understand customers better, meet their needs faster
Consumers love their gaming, streaming, viewing, and gambling – and they want those experiences to be quick and seamless. When problems, glitches, or questions arise, brands need to get customers back to the fun fast with top-notch support and cutting-edge technology.
The right customer experience (CX) strategy is essential to providing quick resolutions, reducing effort, driving growth, and cutting costs.
Where we play:
Gaming
Online Gambling
Sports Betting
Streaming
Theatre Experiences
Next-level CX support that understands your customers
Our trained and experienced support associates are die-hard media and entertainment buffs who understand the frustrations of tech issues when you’re about to get into it. Want personalized, frictionless experiences? We’ve got you covered.
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Customer Care
Outsourcing
Multichannel, 24/7 support; self-service; and integrated systems ensure customers can resolve issues anytime they want.
Learn moreTechnical support & always-on care
Prioritize user satisfaction and increase revenue growth with 24/7 technical support.
Learn moreImproved trust and safety
Our proven solutions, including intelligent fraud automation, ensure your platform stays a secure and safe space where customers can play and interact with confidence.
Learn moreTrending CX Successes
Case Study
Crack the root cause code to boost resolution rates
Diving into data and frontline feedback improved customer loyalty and led to an 88% resolution rate at a popular gaming and technology brand.
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Case Study
A Sports Betting Firm Makes Fast, Wins Big With Skilled Outsourced Customer Support
650+ expert advisors launched nearshore providing digital support across multiple lines of business with one of the lowest attrition rates at TTEC and a 3x increase in back-office productivity.
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Case Study
A hands-on approach delivers world-class, global customer care
A global team of highly trained associates, based in six countries and providing coverage in 21 languages, and retooled training led to a 56% jump in first call resolution.
Read moreDon't take our word for it.
We are an award-winning customer experience company.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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RapidResponse CX
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All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX
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Level-up your CX game: Media and Entertainment Data Sheet
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Proactive partnership levels up gaming brand's customer experience
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Level up gaming trust and safety in 2024 with AI
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3 lessons the CX world can learn from gaming pioneers
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Want to improve gaming CX? Your AI needs to be seamless
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$4.9M annual savings unearthed for a peripheral gaming device client
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3 reasons to consider gamers when recruiting for CX jobs
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Ally Financial supports the creator economy through esports and gaming
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4 ways a cloud-based contact center can help your gaming brand
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Gaming CX Optimized: The real end game
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