The prescription for
better healthcare
Member and patient experiences
to support an evolving industry.
Build long-term loyalty and
a healthier bottom line
Elevate your CX across all channels to show members, patients, and employees you care. Our integrated healthcare CX solutions help payers improve member engagement, increase enrollments, and drive higher loyalty and revenue throughout the member journey, while providers can simplify patient experiences and improve healthcare outcomes.
We help healthcare brands stay ahead.
- Payer
- Provider
- Provider - telehealth
- TPA and CDH
- PBM and retail pharmacies
- Supplier/OEM/DME
- Medicare
- Medicaid
- Population health
- Pharmaceuticals
- Health-Tech
CX solutions
built for the healthcare industry.
Member care outsourcing
Making it easy for your members to get the best from their relationship with you.
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A value-based proactive business model that delivers results for open enrollment.
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Innovative call flow enhancements zap a major pain point
When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.
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Customer support helps slash wait times by 97% during open enrollment
TTEC empowered a health benefits company to handle more calls, better and faster.
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How to achieve and exceed
open enrollment aspirations
It’s never too early to ramp up for the next enrollment season. New and returning enrollees are better informed than ever. Questions for contact center associates are sharper, more complex, and expectations higher for a frictionless experience that instills confidence in the choices they make. Are you positioned for that challenge? With TTEC as your partner, record-breaking results are within reach.
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