Build long-term loyalty and
a healthier bottom line
Elevate your CX across all channels to show members, patients, and employees you care. Our integrated healthcare CX solutions help payers improve member engagement, increase enrollments, and drive higher loyalty and revenue throughout the member journey, while providers can simplify patient experiences and improve healthcare outcomes.
We help healthcare brands stay ahead.
- Provider - telehealth
- TPA and CDH
- PBM and retail pharmacies
- Population health
built for the healthcare industry.
Innovative call flow enhancements zap a major pain point
When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.READ THE CASE STUDY
Reach for the CMS
The Centers for Medicare and Medicaid Services (CMS) is shining a spotlight on member and patient experience in the latest updates to its Five-Star Quality Rating System methodology. More than ever before, healthcare organizations have an imperative to put customers first and to empower them to make informed healthcare decisions. Read this strategy guide for proven customer experience (CX) tips and insights on how to not only improve the patient and member experience per the CMS Star ratings, but achieve a holistic member- and patient-centric experience.Read the Strategy Guide