CX and digital transformation solutions for healthcare organizations

Build long-term loyalty and
a healthier bottom line

Elevate your CX across all channels to show members, patients, and employees you care. Our integrated healthcare CX solutions help payers improve member engagement, increase enrollments, and drive higher loyalty and revenue throughout the member journey, while providers can simplify patient experiences and boost satisfaction.

What We Do

Optimize your workforce and contact center with our omnichannel orchestration and intelligent automation solutions and deliver valuable experiences at every touchpoint along the member and patient journey.

CX for Healthcare

Back Office Support

Reduce costs, increase efficiencies, and improve member experiences. Our 24/7 asynchronous smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and closure.

Reduce costs and gain efficiencies →Learn more→

Workforce Optimization

Preserve the quality and security of an on-site center with the flexibility of a WFH model. Our flexible and cost containing @home approach keeps your operations running smoothly through major ramps, seasonality, and daily fluctuations.

Optimize your team →Learn more→

Conversational Messaging

Is your brand truly ready to meet customers anywhere, and at any time? Unleash the power of messaging and reduce calls in as little as 3 months. Strong messaging channel implementation can improve attrition rates, CSAT, sales, and associate productivity. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.

Utilize a preferred customer channel →Learn more→

Intelligent Automation

Achieve agent proficiency within 60 days and then empower them to do what they do best, better. Improve performance and reduce spend by leveraging AI bots to simulate real-life calls, chats, and messages. Train associates on healthcare industry jargon and common obstacles patients and members face when seeking information related to their care, all while maintaining peak levels of security and compliance.

Optimize with Automation →Learn more→

Humanify® @Home Remote Agent Platform

Elevate and expand patient and member support with readily available licensed and certified at-home associates. Rapidly and seamlessly ramp up and scale your virtual contact center by tapping into a broader pool of highly-skilled and certified at-home associates, leveraging secure tech, and implementing patient and member best practices.

Scalable home sweet home →Learn more→

Member Acquisition

We help you find, acquire, and engage members across all channels. Demand and acquisition services, combined with retention and loyalty solutions, help you build a customized end-to-end experience that drives richer engagement, lifetime value, and higher ROI.

Gain members and increase loyalty →Learn more→

We partner with the best-of-breed technology providers to deliver CX excellence across the entire customer journey. Learn more →Explore the CX ecosysem →

Outcomes View all Case Studies→

Personalized CX helps members and patients feel respected,
building long-term loyalty and a healthier bottom line.

73% Increase in member
enrollment via smart
seasonal strategy.
See how → Read Case Study

150% Increase in healthcare lead
volume and 12% reduction
in cost per enrollment.
See how → Read Case Study

40% Higher associate productivity
and 8% increase in data quality
with back office optimization.
See how → Read Case Study

Cross-functional prowess

Across contact center operations, sales, technology, and systems

Cross-functional prowess across contact center operations, sales, technology, and systems We help some of the world’s most admired healthcare organizations create patient and member success. Our partners stay involved and informed throughout the entire process as we map and target areas to improve efficiencies, processes, and customer success. We tackle every problem and explore each new idea with cross-functional prowess across contact center operations, sales, technology, and systems integration.

Accelerate digital transformation

With omnichannel orchestration and intelligent automation

Accelerate digital transformation with omnichannel orchestration and intelligent automation Elevate the patient and member experience in your healthcare organization and improve enrollment rates. Whether talking with a live person, emailing, messaging, or using medical apps, healthcare consumers crave many ways to connect with insurers and providers. Our CX and digital transformation solutions optimize productivity and reduce costs, adopt integrated processes and technologies to boost member channel optimization, and elevate task automation with Intelligent Automation capabilities.

5
ways to
to
transform
the
healthcare
experience

Are you ready to
reach for the stars?

Strategy Guide

Reach for the CMS Star Ratings

The Centers for Medicare and Medicaid Services (CMS) is shining a spotlight on member and patient experience in the latest updates to its Five-Star Quality Rating System methodology. More than ever before, healthcare organizations have an imperative to put customers first and to empower them to make informed healthcare decisions. Read this strategy guide for proven customer experience (CX) tips and insights on how to not only improve the patient and member experience per the CMS Star ratings, but achieve a holistic member- and patient-centric experience.

Get the Strategy Guide →Download now →

Healthcare

Healthcare Organizations

Improve member and patient experiences with CX and digital solutions.