The prescription for
better healthcare
Member and patient experiences
to support an evolving industry.
The prescription for
better healthcare
Member and patient experiences
to support an evolving industry.
Build long-term loyalty and
a healthier bottom line
Elevate your CX across all channels to show members, patients, and employees you care. Our integrated healthcare CX solutions help payers improve member engagement, increase enrollments, and drive higher loyalty and revenue throughout the member journey, while providers can simplify patient experiences and improve healthcare outcomes.
We help healthcare brands stay ahead.
- Payer
- Provider
- Provider - telehealth
- TPA and CDH
- PBM and retail pharmacies
- Supplier/OEM/DME
- Medicare
- Medicaid
- Population health
- Pharmaceuticals
- Health-Tech
Pharmaceuticals
TTEC assists pharma brands with a full range of patient engagement services. We combine the most innovative tools and technologies with global delivery centers to help our clients deliver Medical Information Programs that automate the simple tasks so a live human can support patients with the more complicated interactions.
CX solutions
built for the healthcare industry.
Member care outsourcing
Making it easy for your members to get the best from their relationship with you.
Learn moreTelesales
A value-based proactive business model that delivers results for open enrollment.
Learn morePayer services
Empower your organization with AI-enhanced insights and seamless member engagement.
Learn more
Innovative call flow enhancements zap a major pain point
When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.
Customer support helps slash wait times by 97% during open enrollment
TTEC empowered a health benefits company to handle more calls, better and faster.
Award-winning CX
in Healthcare
Recognized with Silver and Bronze Stevie® Awards for transforming patient and provider experiences through empathy, data, and innovation.
Watch how we partnered with GE Healthcare to bring this vision to life, combining real-time data, human insight, and a relentless focus on outcomes.
The promise of kinder healthcare CX is within reach. Here's how it looks
Eliminating friction points, leveraging AI/ML and automation to make healthcare more human are chief ways leading organizations will respond to changing demographics to ensure health equity. See how our 2028 vision for connected care can become a reality.
The promise of kinder healthcare CX is within reach. Here's how it looks
More insights from TTEC
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TTEC Earns 5 Stevie® Awards for innovative AI-driven CX – redefining sales, service, and insights
Read the blog post -
Voice automation slashes cost per contact 50%
AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents
Read the case study -
More sales experts = higher sales during open enrollment
Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
Read the case study -
Calm, cool, and coordinated: Healthcare’s next iteration
Read the blog post -
Hopes for healthcare CX in 2025: Why I defy the cynics
Read the blog post -
From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
Read the article -
For a taste of what makes the experience exceptional, look to Northwell Health
Read the article -
Shattering illusions: Look past misconceptions to find a great CX partner in healthcare
Read the blog post -
Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
Read the case study -
Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
Read the article -
Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
Read the case study -
Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
Read the blog post
for healthcare organizations
