Accelerate your digital transformation with omnichannel orchestration and intelligent automation
Elevate your CX in multiple channels to show them you care – members, patients, and employees. Whether talking with a live person, emailing, messaging, or using medical apps, healthcare consumers crave many ways to connect with insurers and providers. Our CX and digital transformation solutions optimize productivity and reduce costs, adopt integrated processes and technologies to boost member channel optimization, and elevate task automation with Intelligent Automation capabilities.
Investing in the right CX solutions helps members and patients feel appreciated, respected, and valued – building long-term loyalty and a healthier bottom line.
45% drop in cost
per enrollment
29% growth in
sales conversions
2x more efficient
associates
20% boost in patient
satisfaction
CX and Digital Transformation Solutions
for Healthcare Organizations
Elevate your CX across all channels to show them you care – members,
patients, and employees. Optimize your workforce and contact center with
our omnichannel orchestration and intelligent automation solutions
-
Workforce
Optimization - Conversational Messaging
- AI Simulated Training (RealPlay™)
-
Associate
Assist -
Customer
Assist
Workforce Optimization
Gain additional contact center support when needed
with our smart seasonal staffing approach
Lower your cost to serve, and improve patient and member experiences with our smart seasonal staffing approach. Instead of recruiting new associates during open enrollment and eliminating positions afterwards, cross-train and up-skill shared advocates, seats, and management across the year.
Unleash the Power of Messaging
Rapidly reduce calls in as little as 3 months
Unleash the power of messaging and
reduce calls in as little as 3 months
Is your brand truly ready to meet customers anywhere, and at any time? Strong messaging channel implementation can improve attrition rates, CSAT, sales, and associate productivity. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.
RealPlay™
Our AI Simulated Training(RealPlay) improves
associate performance and contact center KPIs
Improve performance and reduce spend by leveraging AI bots to simulate real-life calls, chats, and messages. Train associates on healthcare industry jargon and common obstacles patients and members face when seeking information related to their care, all while maintaining peak levels of security and compliance.
Associate Assist
Empower your associates with the
right answer at the right time
Enable and empower your associates by keeping important knowledge always within reach via intelligent RDA. Smart desktop bots serve up "next best action" suggestions to associates – as they engage with patients and members in real-time – to boost AHT and FCR.
Customer Assist
Intelligent virtual assistants deliver
a seamless 24/7 support experience
Respond to questions about healthcare at any time, on any day, because our intelligent virtual assistant (IVA) chatbots don't take sick days. Decrease customer support costs, improve first contact resolution (FCR), and free up associates to handle complex issues by offering members and patients smarter self-service options.
Accelerate digital transformation with omnichannel orchestration and intelligent automation
Elevate your CX with omnichannel orchestration and intelligent automation
Elevate the patient and member experience in your healthcare organization and improve enrollment rates. Whether talking with a live person, emailing, messaging, or using medical apps, healthcare consumers crave many ways to connect with insurers and providers. Our CX and digital transformation solutions optimize productivity and reduce costs, adopt integrated processes and technologies to boost member channel optimization, and elevate task automation with Intelligent Automation capabilities.
Cross-functional prowess across contact center operations, sales, technology, and systems integration
We are operational
and delivery experts
We help some of the world’s most admired healthcare organizations create patient and member success. Our partners stay involved and informed throughout the entire process as we map and target areas to improve efficiencies, processes, and customer success. We tackle every problem and explore each new idea with cross-functional prowess across contact center operations, sales, technology, and systems integration.
