Healthcare

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CX and digital transformation solutions for

Healthcare organizations
to achieve exceptional CX

Deliver valuable experiences at every touchpoint along the member and patient journey with our integrated healthcare CX solutions

CX and digital transformation solutions for

Payers to
improve
member
engagement

Increase enrollments and drive higher loyalty and revenue throughout the member journey

CX and digital transformation solutions for

Providers to
improve
patient
experiences

Boost satisfaction 20% and simplify patient experiences throughout the patient journey

 

Investing in the right CX solutions helps members and patients feel appreciated, respected, and valued – building long-term loyalty and a healthier bottom line.

Customer Enablement

45% drop in cost
per enrollment

Revenue

29% growth in
sales conversions

 
Revenue

2x more efficient
associates

Revenue

20% boost in patient
satisfaction

 

CX and Digital Transformation Solutions for Healthcare Organizations

Elevate your CX across all channels to show them you care – members, patients, and employees. Optimize your workforce and contact center with our omnichannel orchestration and intelligent automation solutions

  • Workforce Optimization
  • Conversational Messaging
  • AI and Advanced Bots
  • Humanify @ Home ​
 
 

Workforce Optimization

Preserve the quality and security of an on-site center with the flexibility of a WFH model

Our flexible and cost containing @home approach keeps your operations running smoothly through major ramps, seasonality, and daily fluctuations.

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Unleash the Power of Messaging

Rapidly reduce calls in as little as 3 months

Is your brand truly ready to meet customers anywhere, and at any time? Strong messaging channel implementation can improve attrition rates, CSAT, sales, and associate productivity. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.

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AI and Advanced Bots

Achieve agent proficiency within 60 days and then empower them to do what they do best, better

Improve performance and reduce spend by leveraging AI bots to simulate real-life calls, chats, and messages. Train associates on healthcare industry jargon and common obstacles patients and members face when seeking information related to their care, all while maintaining peak levels of security and compliance.

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Humanify @ Home

Elevate and expand patient and member support with readily available licensed and certified at-home associates

Rapidly and seamlessly ramp up and scale your virtual contact center by tapping into a broader pool of highly-skilled and certified at-home associates, leveraging secure tech, and implementing patient and member best practices.

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Accelerate digital transformation with omnichannel orchestration and intelligent automation

Elevate the patient and member experience in your healthcare organization and improve enrollment rates. Whether talking with a live person, emailing, messaging, or using medical apps, healthcare consumers crave many ways to connect with insurers and providers. Our CX and digital transformation solutions optimize productivity and reduce costs, adopt integrated processes and technologies to boost member channel optimization, and elevate task automation with Intelligent Automation capabilities.

Compliance figure 1
 
Cross-functional prowess across contact center operations, sales, technology, and systems

We help some of the world’s most admired healthcare organizations create patient and member success. Our partners stay involved and informed throughout the entire process as we map and target areas to improve efficiencies, processes, and customer success. We tackle every problem and explore each new idea with cross-functional prowess across contact center operations, sales, technology, and systems integration.

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