Accelerate your digital transformation with omnichannel orchestration and intelligent automation
Elevate your CX in multiple channels to show them you care – members, patients, and employees. Whether talking with a live person, emailing, messaging, or using medical apps, healthcare consumers crave many ways to connect with insurers and providers. Our CX and digital transformation solutions optimize productivity and reduce costs, adopt integrated processes and technologies to boost member channel optimization, and elevate task automation with Intelligent Automation capabilities.
Investing in the right CX solutions helps members and patients feel appreciated, respected, and valued – building long-term loyalty and a healthier bottom line.
45% drop in cost
per enrollment
29% growth in
sales conversions
2x more efficient
associates
20% boost in patient
satisfaction
CX and Digital Transformation Solutions
for Healthcare Organizations
Elevate your CX across all channels to show them you care – members,
patients, and employees. Optimize your workforce and contact center with
our omnichannel orchestration and intelligent automation solutions
-
Workforce
Optimization -
Conversational
Messaging -
AI and
Advanced Bots -
Humanify
@ Home
Workforce Optimization
Preserve the quality and security of an on-site
center with the flexibility of a WFH model
Our flexible and cost containing @home approach keeps your operations running smoothly through major ramps, seasonality, and daily fluctuations.
Conversational Messaging
Rapidly reduce calls in as little as 3 months
Unleash the power of messaging and
reduce calls in as little as 3 months
Is your brand truly ready to meet customers anywhere, and at any time? Strong messaging channel implementation can improve attrition rates, CSAT, sales, and associate productivity. Gain a competitive edge with TTEC’s Humanify® messaging platform, strategic program designs, seasoned conversational designers, and universal associates.
AI and Advanced Bots
Achieve agent proficiency within 60 days and then
empower them to do what they do best, better
Improve performance and reduce spend by leveraging AI bots to simulate real-life calls, chats, and messages. Train associates on healthcare industry jargon and common obstacles patients and members face when seeking information related to their care, all while maintaining peak levels of security and compliance.
Humanify @ Home
Elevate and expand patient and member support with readily
available licensed and certified at-home associates
Rapidly and seamlessly ramp up and scale your virtual contact center by tapping into a broader pool of highly-skilled and certified at-home associates, leveraging secure tech, and implementing patient and member best practices.
Accelerate digital transformation with omnichannel orchestration and intelligent automation
Elevate your CX with omnichannel orchestration and intelligent automation
Elevate the patient and member experience in your healthcare organization and improve enrollment rates. Whether talking with a live person, emailing, messaging, or using medical apps, healthcare consumers crave many ways to connect with insurers and providers. Our CX and digital transformation solutions optimize productivity and reduce costs, adopt integrated processes and technologies to boost member channel optimization, and elevate task automation with Intelligent Automation capabilities.
Cross-functional prowess across contact center operations, sales, technology, and systems
We are operational
and delivery experts
We help some of the world’s most admired healthcare organizations create patient and member success. Our partners stay involved and informed throughout the entire process as we map and target areas to improve efficiencies, processes, and customer success. We tackle every problem and explore each new idea with cross-functional prowess across contact center operations, sales, technology, and systems integration.
