Healthcare
The prescription for
better healthcare
Member and patient experiences to support an evolving industry.
Healthcare
The prescription for
better healthcare
Member and patient experiences
to support an evolving industry.
Build long-term loyalty and a healthier bottom line
Elevate your CX across all channels to show members, patients, and employees you care. Our integrated healthcare CX solutions help payers improve member engagement, increase enrollments, and drive higher loyalty and revenue throughout the member journey, while providers can simplify patient experiences and improve healthcare outcomes.
We help healthcare brands stay ahead.
- Payer
- Provider
- Provider - telehealth
- TPA and CDH
- PBM and retail pharmacies
- Supplier/OEM/DME
- Medicare
- Medicaid
- Population health
- Pharmaceuticals
- Health-Tech
Pharmaceuticals
TTEC assists pharma brands with a full range of patient engagement services. We combine the most innovative tools and technologies with global delivery centers to help our clients deliver Medical Information Programs that automate the simple tasks so a live human can support patients with the more complicated interactions.
CX solutions
built for the healthcare industry.
Member care outsourcing
Making it easy for your members to get the best from their relationship with you.
Learn moreTelesales
A value-based proactive business model that delivers results for open enrollment.
Learn morePayer services
Empower your organization with AI-enhanced insights and seamless member engagement.
Learn moreTrending CX Successes
Case Study
Innovative call flow enhancements zap a major pain point
When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.
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Case Study
Customer support helps slash wait times by 97% during open enrollment
TTEC empowered a health benefits company to handle more calls, better and faster.
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Case Study
More sales experts = higher sales during open enrollment
Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer.
Read moreDon't take our word for it.
We are an award-winning customer experience company.
The promise of kinder healthcare CX is within reach. Here's how it looks
Eliminating friction points, leveraging AI/ML and automation to make healthcare more human are chief ways leading organizations will respond to changing demographics to ensure health equity. See how our 2028 vision for connected care can become a reality.
The promise of kinder healthcare CX is within reach. Here's how it looks
Eliminating friction points, leveraging AI/ML and automation to make healthcare more human are chief ways leading organizations will respond to changing demographics to ensure health equity. See how our 2028 vision for connected care can become a reality.
Read the Strategy Guide
More insights from TTEC
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Coaching efficacy rockets 94% with AI people empowerment platform
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The interpretation gap: Why good CX fails on accessibility
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Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience
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Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota
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RapidResponse CX
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Healthcare payer saves cost, streamlines certification of licensed associates
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TTEC Healthcare
Watch the video -
TTEC Earns 5 Stevie® Awards for innovative AI-driven CX – redefining sales, service, and insights
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Voice automation slashes cost per contact 50%
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More sales experts = higher sales during open enrollment
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Calm, cool, and coordinated: Healthcare’s next iteration
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Hopes for healthcare CX in 2025: Why I defy the cynics
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for healthcare organizations