The power of proactive reminders
When it comes to staying healthy, sometimes life gets in the way. Scheduling a mammogram, refilling a prescription or signing up for a clinical study, often gets pushed down to the bottom of the “to do” list. We’ve developed an outbound approach that improves patient adherence by using the right message, at the right time, across the right channel.
Omnichannel
To change a consumer’s behavior, you need to make it easy. You need to communicate with them across the channel that is most relevant. Our platform enables us to identify the most effective channel, including voice, chat, messaging, email, or a combination of them all, to ensure that your customers “get the message” and take care of their health.
Rapid and agile build of omnichannel analytics platform
READ THE CASE STUDYIntent-based
Sometimes it isn’t what you say, it is how you say it. We’ve built a library of intents to help clients understand the most successful levers to pull when trying to drive compliance. We’ll work with your team to understand the “why” behind the “what” so that your communications hit the right note and motivate the consumer to action.
Hundreds of customer focused ideas generated with expanded voice of the customer programs
READ THE CASE STUDYData driven
We measure and monitor every interaction so that we continuously improve results. Using speech analytics for voice and custom data models for text-based communications, we’ll keep tweaking our outbound approaches to deliver optimal results.
Analytics unlocks employee potential with daily metrics and customized reports
READ THE CASE STUDY
3 ways to make open enrollment
easier on your business
Companies must balance the desire to grow their member base quickly against the need to keep costs down — all while staying compliant and delivering seamless customer experiences along the way. In the modern healthcare landscape, the old ways of lowering cost per enrollment don't work anymore. It's time for companies to innovate. Read this strategy guide to learn 3 ways to make next open enrollment season your most successful and cost-effective one yet.
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