The power of proactive reminders
When it comes to staying healthy, sometimes life gets in the way. Scheduling a mammogram, refilling a prescription or signing up for a clinical study, often gets pushed down to the bottom of the “to do” list. We’ve developed an outbound approach that improves patient adherence by using the right message, at the right time, across the right channel.
Omnichannel
To change a consumer’s behavior, you need to make it easy. You need to communicate with them across the channel that is most relevant. Our platform enables us to identify the most effective channel, including voice, chat, messaging, email, or a combination of them all, to ensure that your customers “get the message” and take care of their health.
Rapid and agile build of omnichannel analytics platform
READ THE CASE STUDYIntent-based
Sometimes it isn’t what you say, it is how you say it. We’ve built a library of intents to help clients understand the most successful levers to pull when trying to drive compliance. We’ll work with your team to understand the “why” behind the “what” so that your communications hit the right note and motivate the consumer to action.
Hundreds of customer focused ideas generated with expanded voice of the customer programs
READ THE CASE STUDYData driven
We measure and monitor every interaction so that we continuously improve results. Using speech analytics for voice and custom data models for text-based communications, we’ll keep tweaking our outbound approaches to deliver optimal results.
Analytics unlocks employee potential with daily metrics and customized reports
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Reach for the CMS
Star Ratings
The Centers for Medicare and Medicaid Services (CMS) is shining a spotlight on member and patient experience in the latest updates to its Five-Star Quality Rating System methodology. More than ever before, healthcare organizations have an imperative to put customers first and to empower them to make informed healthcare decisions. Read this strategy guide for proven customer experience (CX) tips and insights on how to not only improve the patient and member experience per the CMS Star ratings, but achieve a holistic member- and patient-centric experience.
Read the Strategy GuideLatest Healthcare Resources
for healthcare organizations.