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TTEC Agility

The old contact center model is broken.

So we threw away the mold. Disruptive brands are looking for innovative ways to serve their customers. TTEC Agility provides brands with a people-first approach that delivers happy team mates and happy customers every time.

 

 

Amazing isn’t a one-off. Your customers expect it 24/7.

Every call, text, tweet, and video chat with your customers has to be amazing. Personal, relevant, and simple across every channel. And every time. We live, breath and dream about it helping brands like yours deliver. We’ve invested millions of dollars in creating new tools that make things easier, more intuitive, and more fun. With TTEC Agility you get the best we have to offer deployed in a flexible, agile model.

 
We look for rock stars and then give them what they need to really jam!

The best customer experience Is built on cutting edge technology, excellent facilities and efficient processes. But having all of that means nothing if you don’t have the best people on the front line. We work hard to find the brand ambassadors. Less than 10% make it through our selection process. Once on board, we put them on teams and measure their success as a whole. Team leaders, trainers and team mates working together to make beautiful music.

 
Facilities, People, and Partnership
Your customers love your
brand and we do to.

We build our environments to reflect your brand. When you arrive in one of our customer engagement centers you will feel like you are home. That’s because we build your brand in our facilities, our people and our partnership.

 
Results that speak for themselves
 

Under 2% monthly
attrition

 

80% longer
tenure

 

Time to proficiency
improved by 40%

 

Leading CSAT
performance

 
 

How can we help?

We’d love to hear from you.
Contact us
 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
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