About Us

In the always on, omnichannel world in which we live designing, building and operating captivating experiences across every channel, every interaction, every day – that’s not so simple. We have built our business to strengthen the crucial relationship between brands and customers. Our integrated Humanify Customer Engagement as a Service offering combines talent and technology to help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability, and deeper customer loyalty.

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TeleTech customer experience company

30+ Years of Innovation in Customer Experience

1982

TeleTech is founded
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.

1986

First Operation Opened

1995

Expands Operation to Meet Growing Demand

1996

IPO Complete
Global Operaions Begin

Pioneers contact centers in the Philippines

1998

Global Footprint Expands to Scotland, Canada, Argentina, Brazil

2001-2005

Centralized Global Infrastructure

2006-2008

Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance

2009

Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)

2010

Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group

Expands Global footprint to the Middle East

Expands Multichannel Communication Capabilities with Acquisition of eLoyalty

2012

Data Analytics Growth with Acquisition of iKnowtion

Acquires business process expertise with acquisition of Guidon

SalesforceTM Service Cloud^TM Gold Partner

2013

Digital Marketing Expands with Acquisition of WebMetro

Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG

2014

Strengthens European Presence with operations in Sofia, Bulgaria

Publishes The Technology of Us

Increases Consulting Scope and Reach with Acquisition of rogenSi

Launches Humanify Cloud-Based Omnichannel Communications Platform

Launches AQ360^TM - integrated digital marketing and sales

Industry leadershiup recognized by Gartner and Forrester

2016

Celebrates 20th anniversary on NASDAQ

Wins nine 2016 Stevie Awards

Epands in Canada with Atelka acquisition

2017

Healthcare member services expands with acquisition of Connextions

Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO, Worldwide

Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif

2018

TeleTech announces its new name, TTEC

Recognized by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix

Wins Nine 2018 Stevie® Awards for Sales and Customer Experience Services in ISG Quadrant Report

Company