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About Us

We help companies connect with their customers

We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

In the always on, omnichannel world in which we live designing, building and operating captivating experiences across every channel, every interaction, every day – that’s not so simple. We have built our business to strengthen the crucial relationship between brands and customers. Our integrated Humanify Customer Engagement as a Service offering combines talent and technology to help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability, and deeper customer loyalty.

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TeleTech customer experience company

 

 
 

30+ Years of Innovation in Customer Experience

 

1982

TeleTech is founded
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.

1986

First Operation Opened

1995

Expands Operation to Meet Growing Demand

1996

IPO Complete
Global Operaions Begin

Pioneers contact centers in the Philippines

1998

Global Footprint Expands to Scotland, Canada, Argentina, Brazil

2001-2005

Centralized Global Infrastructure

2006-2008

Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance

2009

Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)

2010

Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group

Expands Global footprint to the Middle East

Expands Multichannel Communication Capabilities with Acquisition of eLoyalty

2012

Data Analytics Growth with Acquisition of iKnowtion

Acquires business process expertise with acquisition of Guidon

SalesforceTM Service CloudTM Gold Partner

2013

Digital Marketing Expands with Acquisition of WebMetro

Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG

2014

Strengthens European Presence with operations in Sofia, Bulgaria

Publishes The Technology of Us

Increases Consulting Scope and Reach with Acquisition of rogenSi

Launches Humanify Cloud-Based Omnichannel Communications Platform

Launches AQ360TM - integrated digital marketing and sales

Industry leadershiup recognized by Gartner and Forrester

2016

Celebrates 20th anniversary on NASDAQ

Wins nine 2016 Stevie Awards

Epands in Canada with Atelka acquisition

2017

Healthcare member services expands with acquisition of Connextions

Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO, Worldwide

Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif

2018

TeleTech announces its new name, TTEC

Recognized by Everest Group as a leader in the Contact Center Outsourcing PEAK Matrix

 
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SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
TTEC Schedules Third Quarter 2018 Earnings Release and Webcast of Investor Conference Call
TTEC Learning and Performance Leader to Present at Frost and Sullivan Customer Contact West Event
Lamont Exeter, learning innovation expert, will share 'The Secret Formula' on October 23
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