TTEC Newsroom

TTEC Newsroom

TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 61,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

Recent Press Releases

March 1, 2021 TTEC Has Agreed to Acquire Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions

Acquisition, once completed, will add significant scale and scope with industry-leading CX technology solutions to enable digital transformation for large enterprise and mid-market clients

February 23, 2021 TTEC Awarded with Five Stevie® Awards for Sales and Customer Service

Awards recognize customer experience excellence including women of the year in customer service and sales.

February 22, 2021 TTEC Named by Forbes Magazine as One of America's Best Large Employers of 2021

Honor includes recognition as one of the best employers for veterans, new grads, women, and diversity.

January 21, 2021 TTEC and Schwan's Home Delivery Raise the Bar on Customer Experiences

Country's largest frozen food delivery service and global CX innovator partner to rapidly deploy a new virtual contact center to meet rising consumer demand for meal delivery.

View the Press Release Archives

TTEC in the News

Millions of Jobs Have Been Lost, but Hiring Is Booming at These Companies

Wall Street Journal article highlights TTEC’s hiring boom of 22K remote employees worldwide.

Read the article >>

TTEC Named a Top 100 Company to Watch for Remote Jobs in 2020

Company marks sixth year in the Top 15 of the annual list, which recognizes companies for hiring remote workers.



Company Timeline

Company Timeline
We have 38+ years of innovation in customer engagement. See a timeline of our milestones. View Company Timeline >

Awards & Recognition

Recognition from industry trade groups and others for the work that we do. See Awards >

TeleTech Foundation

Community Foundation
The TeleTech Community Foundation exists to support our employees' desire to make an impact on one of society's most pressing issues – education. Foundation Home >