TTEC is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel.
Quarterly executive journal from TTEC demonstrates how analytics and insights improve CX
500 new customer care and omnichannel interaction management associate positions will support local economy
HITRUST CSF Certification validates TTEC's commitment to meeting key regulations and protecting sensitive information
The Equation for Engaged Employees: Gamification, Bots, Machine Learning and Human Intellect
Lamont Exeter, Vice President, Learning & Performance, describes smart strategies in learning and performance that drive employee engagement
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Survey of the 100 Top Companies for Remote Jobs in 2018 Shows Better Jobs Are Farther From the Office
Michael Wellman, TTEC’s Chief People Officer, shares perspectives on work-at-home opportunities
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The End All Be All of B2B Marketing (Exchange)
In this article, Jeff Marcoux, TTEC’s VP of Product Marketing and marketing professor, discusses the importance of personalization
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