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TTEC Newsroom

TTEC Newsroom

TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 61,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

 


Recent Press Releases

June 3, 2021 TTEC Wins 3 Gold Stevie® Awards for Innovation, Plus Two Others for Valuable Service

Awards recognise sales and customer service excellence across Asia-Pacific

May 26, 2021 TTEC Ranked Among the Best Employers by Comparably

Ranking based on sentiment ratings provided anonymously by current employees in operations departments

May 25, 2021 TTEC's VoiceFoundry Uses Amazon Connect to Enhance Customer Experience Excellence in Canada

VoiceFoundry offers unique speed and agility with a range of services meant to exceed current customer experience demands in Canada.

May 13, 2021 TTEC Announces Plans to Hire 450 Contact Center Agents in the Kansas City region

The company is looking for customer service and licensed insurance agents for its new contact center in Overland Park.

April 30, 2021 TTEC Named to the “Best Workplaces 2021” list by CompuTrabajo

Ranked #1 in the Telemarketing and BPO Sector proving TTEC’s commitment to its employees

April 20, 2021 TTEC Launches AI-Enabled Diversity Training Technology Humanify® DEI+ BOT

Humanify® DEI+ BOT provides a measurable and meaningful way for companies to train employees on bias and inclusion

View the Press Release Archives

TTEC in the News

Millions of Jobs Have Been Lost, but Hiring Is Booming at These Companies

Wall Street Journal article highlights TTEC’s hiring boom of 22K remote employees worldwide.

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CX Doesn't Have to Be So Expensive

As companies begin to hum back to life following long COVID-19 disruptions, contact centers need to take proactive steps to reduce the cost of providing excellent customer experience, according to a new report from CCW Digital.

Read more >>

Resources

Company Timeline

Company Timeline
We have 38+ years of innovation in customer engagement. See a timeline of our milestones. View Company Timeline >

Awards & Recognition

Awards
Recognition from industry trade groups and others for the work that we do. See Awards >

TeleTech Foundation

Community Foundation
The TeleTech Community Foundation exists to support our employees' desire to make an impact on one of society's most pressing issues – education. Foundation Home >