TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 61,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
TTEC Expands FedRAMP-Authorized Cloud Contact Center Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration
Recent Press Releases
Awards recognise sales and customer service excellence across Asia-Pacific
Ranking based on sentiment ratings provided anonymously by current employees in operations departments
VoiceFoundry offers unique speed and agility with a range of services meant to exceed current customer experience demands in Canada.
The company is looking for customer service and licensed insurance agents for its new contact center in Overland Park.
Ranked #1 in the Telemarketing and BPO Sector proving TTEC’s commitment to its employees
Humanify® DEI+ BOT provides a measurable and meaningful way for companies to train employees on bias and inclusion
TTEC in the News
Millions of Jobs Have Been Lost, but Hiring Is Booming at These Companies
Wall Street Journal article highlights TTEC’s hiring boom of 22K remote employees worldwide.
CX Doesn't Have to Be So Expensive
As companies begin to hum back to life following long COVID-19 disruptions, contact centers need to take proactive steps to reduce the cost of providing excellent customer experience, according to a new report from CCW Digital.