TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 61,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
TTEC Expands FedRAMP-Authorized Cloud Contact Center Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration
TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect
Recent Press Releases
Acquisition, once completed, will add significant scale and scope with industry-leading CX technology solutions to enable digital transformation for large enterprise and mid-market clients
Awards recognize customer experience excellence including women of the year in customer service and sales.
Honor includes recognition as one of the best employers for veterans, new grads, women, and diversity.
Country's largest frozen food delivery service and global CX innovator partner to rapidly deploy a new virtual contact center to meet rising consumer demand for meal delivery.
TTEC in the News
Millions of Jobs Have Been Lost, but Hiring Is Booming at These Companies
Wall Street Journal article highlights TTEC’s hiring boom of 22K remote employees worldwide.
TTEC Named a Top 100 Company to Watch for Remote Jobs in 2020
Company marks sixth year in the Top 15 of the annual list, which recognizes companies for hiring remote workers.