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Experience
Your customers' experience
Your experience
Our experience
Experience Matters matters.
TRANSFORM YOUR CUSTOMER EXPERIENCE
Your Customers' experience matters

From sales to support, from voice to digital, our best-in-class customer experience blends AI-first technology and human interactions. Customer First, Human Always.

Your' experience matters

TTEC builds your customer experience around your business priorities. With the right balance of human and digital interactions, we deliver happy customers at an optimized cost.

Our' experience matters

As a CX partner to the world's leading brands, TTEC serves millions of customers every day in 6 continents, across 80+ contact centers, in over 50 languages.

TTEC EMEA provides CX services for global
and local business across multiple verticals

Service experience

23 yrs

experience in CX & Digital Transformation

Employees

2K+

employees

Interactions

25+

languages providing multilingual support for CX as a Service

Illustration of a gauge

9

countries our service hubs reside across the EMEA region

CX solutions as unique as your brand.

Custom built to solve your
specific challenges.

Customer Experience Strategy

Happy customers, happy outcomes.

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Customer Experience Strategy

Happy customers, happy outcomes.

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Contact Centre Operations

Customers want a lot. We deliver more.

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Contact Centre Operations

Customers want a lot. We deliver more.

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Contact Centre Technology

Every channel. In sync. All the time.

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Contact Centre Technology

Every channel. In sync. All the time.

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CX Managed Services

Transformational managed services combining front-line knowledge and AI insight.

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CX Managed Services

Transformational managed services combining front-line knowledge and AI insight.

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Revenue Generation

When you have a great customer experience, you know it.

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Revenue Generation

When you have a great customer experience, you know it.

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AI Enhanced Services

Customers want a lot. We deliver more.

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AI Enhanced Services

Our unique combination of AI-enhanced tools and human talent.

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CX TECHNOLOGY PLATFORMS

Our deep expertise across the world's top CX technology
platforms offers unmatched flexibility and innovation

CX Cloud Hyperscalers
CX Platform Leaders
CX Ecosystem Specialists

Award-Winning EMEA Delivery

  • 2024 Inspiring leaders award

    Keneth Umlauf has been named an Inspiring Leader in 2024 at The Inspiring Workplaces Group

  • Gold winner

    Gold winner for Outsourced Contact Centre of the Year at the 2024 European Contact Centre & Customer Service Awards

  • Silver winner

    Silver winner for Most Effective Sales Approach at the 2024 European Contact Centre & Customer Service Awards

  • Silver winner

    Silver winner for Best Employee Experience (Outsourcer) at the 2024 European Contact Centre & Customer Service Awards

  • Silver winner

    Silver winner for Best Multilingual Customer Service (Greece) at the 2024 European Contact Centre & Customer Service Awards

  • Highly commended

    Highly commended for Most Effective Learning & Development Programme at the 2024 European Contact Centre & Customer Service Awards

  • Highly commended

    Highly commended for Best Multilingual Customer Service (Poland) at the 2024 European Contact Centre & Customer Service Awards

  • 2024 OnCon Icon Awards winner for top 10 operations team

    TTEC Poland was recognized by the OnCon Icon Top 100 Awards as one of the Top 10 Operations Teams of the Year

  • Everest Group

    TTEC Poland named a "promising provider" by Everest Group for its capabilities in Customer Experience

  • 2024 Gold winner for CareerShow Awards!

    Marina Boteva is the 2024 Gold winner in the categories 'Leader of the Year' and 'Manager of the Year' at the CareerShow Awards!

  • UK’s Best Workplaces in Consulting & Professional Services™ 2024

    TTEC named one of UK’s Best Workplaces in Consulting & Professional Services™ 2024

  • TXCA 2024 Gold award winner badge

    Our TTEC Poland Türkiye team won GOLD at the Türkiye Customer Experience Awards in Istanbul for Best Employee-Driven CX

New CX insights from TTEC EMEA

6 Continents
50 Languages
54K+ Employees
Globally
The power of big.
The agility of small.
For 40 years, our business has been helping companies make their customers happy. We serve millions of customers every day in 6 continents, across 70+ centers, in over 50 languages with our 54,000+ employees.