TTEC EMEA provides CX services for global and local business across multiple verticals

We are CX strategists, operational consultants, technology integrators and a contact centre operator

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Smarter Customer Service for
Better Customer Experiences

Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.

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Care is a Universal Language

A money wire company bridges cultural barriers and increases customer satisfaction.

Technology partners

When it comes to your customers, only the best will do.

We combine leading technology partnerships
and the CX expertise to enable your success.

EMEA Delivery

European Contact Centre & Customer Service Awards 2023

Gold for the Most Effective Learning & Development Programme

Gold for the Most Effective Application of Technology

Silver for the Best Multilingual Customer Service

Bronze for Outsourced Contact Centre of the Year

Turkish Customer Experience Awards 2023

Silver for Best Employee-Driven Customer Experience

Silver for Best Corporate Social

European Contact Centre & Customer Service Awards 2022

Gold for Best Multilingual Customer Service, TTEC Poland

Bronze for Great Place to Work (Large)

Bronze for Best Approach to Diversity and Inclusion

European Customer Experience Awards 2022

Silver Award Winner. Employee Experience in the Crisis category.

GSA UK Awards 2021

Winner: Excellence in Partnership/Collaboration TTEC EMEA & Volkswagen Group UK

Winner: Business Services Project of the Year TTEC EMEA & Volkswagen Group UK

Winner: Employer of the Year – TTEC EMEA

Runner-Up: CX Brand of the Year – TTEC EMEA

CCA Excellence Awards 2021

Highly Commended: Best Collaboration in BPO – TTEC & Volkswagen Group UK

European Customer Centricity Awards 2021

Top 3: Best Customer Experience Strategy – TTEC EMEA

Customer Centricity Awards World Series 2021

Winner: Best Employee Engagement TTEC EMEA (Culture CX)

Winner: Best Contact Centre - TTEC Leeds

Top 3: Best Crisis Strategy & Management – TTEC EMEA

UK National Contact Centre Awards 2021

Highly Commended: Business Improvement Team (Large) – TTEC & Volkswagen Group UK

Bronze Award: Unsung Hero Tom Johnson, Ops Director, TTEC Leeds

UK National Contact Centre Awards 2020

Gold Award: Most Effective Employee Engagement Programme – TTEC; Culture CX