experience matters
From sales to support, from voice to digital, our best-in-class customer experience blends AI-first technology and human interactions. Customer First, Human Always.
experience matters
TTEC builds your customer experience around your business priorities. With the right balance of human and digital interactions, we deliver happy customers at an optimized cost.
experience matters
As a CX partner to the world's leading brands, TTEC serves millions of customers every day in 6 continents, across 80+ contact centers, in over 50 languages.
TTEC EMEA provides CX services for global
and local business across multiple verticals
23 yrs
experience in CX & Digital Transformation
2K+
employees
25+
languages providing multilingual support for CX as a Service
9
countries our service hubs reside across the EMEA region
CX solutions as unique as your brand.
Custom built to solve your
specific challenges.
Customer Experience Strategy
Happy customers, happy outcomes.
Learn moreContact Centre Operations
Customers want a lot. We deliver more.
Learn moreContact Centre Technology
Every channel. In sync. All the time.
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CX Managed Services
Transformational managed services combining front-line knowledge and AI insight.
Learn moreCX Managed Services
Transformational managed services combining front-line knowledge and AI insight.
Learn moreRevenue Generation
When you have a great customer experience, you know it.
Learn moreAI Enhanced Services
Our unique combination of AI-enhanced tools and human talent.
Learn moreCX TECHNOLOGY PLATFORMS
Our deep expertise across the world's top CX technology
platforms offers unmatched flexibility and innovation
Customer support helps slash wait times by 97%
TTEC empowered a health benefits company to handle more calls, better and faster.
READ THE CASE STUDY
Messaging saves the day with faster support and increased productivity
Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT.
READ THE CASE STUDYAward-Winning EMEA Delivery
TTEC named one of UK’s Best Workplaces™ for Women in 2024
TTEC named one of Ireland’s Best Workplaces™ in Tech in 2024
TTEC named one of UK’s Best Workplaces for Development™ 2024
TTEC Poland Wins Three Awards at Inspiring Workplaces Ceremony
TTEC Poland wins 2 Gold at the Gulf Customer Experience Awards
European Contact Centre & Customer Service Awards: Bronze for Outsourced Contact Centre of the Year
European Contact Centre & Customer Service Awards: Gold for Most Effective Learning & Development Programme
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European Contact Centre & Customer Service Awards: Gold for the Most Effective Application of Technology
European Contact Centre & Customer Service Awards: Silver for the Best Multilingual Customer Service
Turkish Customer Experience Awards: Silver for Best Employee-Driven Customer Experience
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Turkish Customer Experience Awards: Silver for Best Corporate Social Responsibility Initiative
TTEC Krakow is recognized as a Best Company to Work For for the International Business Excellence Awards (IXBA)
New CX insights from TTEC EMEA
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A strategic solution to growing backlog saves company $3.5 million a year
Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
Learn more -
CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
Read the trends report -
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
Read the strategy guide -
Expert support and proactive solutions drive CX growth
TTEC’s strategy, people, and tools boost efficiency and lower costs
Learn more -
Customer support helps slash wait times by 97% during open enrollment
TTEC empowered a health benefits company to handle more calls, better and faster
Learn more -
Proactive partners brew a stronger customer experience
TTEC helped a retailer stay customer-focussed as it grew
Learn more -
Expert B2B collections approach recovers €5M in 90 days
A humanised collections strategy delivered fast results
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A Smarter Approach Leads to Happier Customers
Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score
Learn more -
Rwanda Tech & BPO Summit: A roadmap to positive impact
Learn more -
AI-enhanced coaching sends productivity soaring 97%
Next gen QA solution boosts associate experience, customer sentiment for CPG firm
Learn more -
Specialised support boosts B2B collections revenue
TTEC collections associates quickly hit 82% attainment rate
Learn more -
3 deal breakers when working with a CX outsourcer (and 5 must-haves)
Learn more
Globally
The agility of small. For 40 years, our business has been helping companies make their customers happy. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 55,000+ employees.