One platform, one workforce, one employee experience from anywhere

Our world has changed, so your delivery model must change too. Our Humanify @ Home Platform is an intelligent blend of automation, training, geo-strategy, and highly-skilled talent crucial for brands to stay relevant. Learn more

Welcome to TTEC Europe,
Middle East & Africa

Our digital consulting, omnichannel technology, automation, customer care, and sales growth solutions help brands create amazing experiences at scale.Learn more
Accelerate your brand's digital transformation
CX strategy and optimisation to help you design and roadmap end-to-end customer and employee experience solutions, all powered by insights. Learn more
Drive business results with omnichannel CX technology
Design, build, and operate frictionless omnichannel contact centre technology across all channels and create a 360-degree view of the entire customer journey. Learn more
Automate with AI and machine learning
Optimize customer and employee experiences, including associate knowledge bases to improve efficiency and simulated learning to personalize training based on skill and performance. Learn more
Customer care teams who love your brand
Contact centre associates, training, and operations that provide excellence at every touchpoint, delivered onshore, nearshore, offshore, or via at-home workforce. Learn more
Develop, engage, and empower your teams
Our learning and performance solutions give your contact centre employees the skills and mindset to ensure every interaction they deliver transforms your customers day. Learn more


On six continents, in 49 languages, and for millions of customers every day, we create amazing experiences

years providing
customer engagement
EMEA regional
leading brands
served across
many industries
Award-winning customer and employee experience, including "Most Effective Employee Engagement Programme" at the UK National Contact Centre Awards and "Best Contact Centre" at the European Customer Centricity Awards
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework.

Learn more about the CCS G-Cloud 12 Framework


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