February 2, 2026 Case Study Lead enrichment becomes sales team’s growth accelerator TTEC’s Funnel Accelerator gave a tech giant cleaner data, smarter outreach, and greater revenue High Tech
February 2, 2026 Case Study Fintech firm retains at-risk customers with proactive outreach and simplified experiences TTEC helped a hypergrowth fintech firm respond to more customers in less time and generate more qualified marketing leads using our digital sales expertise and industry know-how Hypergrowth and Startups
February 2, 2026 Case Study More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer Healthcare
February 2, 2026 Case Study Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy Retail and eCommerce
February 2, 2026 Case Study In-depth coaching unleashes sales team performance When a major online advertising provider’s sales team struggled to provide adequate support, TTEC transformed the underperforming team with personalized coaching and proven sales solutions High Tech
February 2, 2026 Case Study Customized coaching helps telecom giant transform care channels into revenue engines TTEC’s innovative service-to-sales strategy leads to sales surge Communications
August 12, 2025 Case Study Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support Travel and Hospitality
August 12, 2025 Case Study Knowledgebase curation slashes search time by 42% TTEC put relevant information at associates’ fingertips to speed resolutions Travel and Hospitality
July 23, 2025 Case Study DailyPay outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools Financial Services and Insurance
March 13, 2025 Case Study Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
February 25, 2025 Case Study From messaging underperformer to high achiever TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine. Communications
