August 12, 2025 Case Study Accelerated training results with RealSkill learning An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support Travel and Hospitality
August 12, 2025 Case Study Knowledgebase curation slashes search time by 42% TTEC put relevant information at associates’ fingertips to speed resolutions Travel and Hospitality
July 23, 2025 Case Study DailyPay outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools Financial Services and Insurance
March 13, 2025 Case Study Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
February 25, 2025 Case Study From messaging underperformer to high achiever TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine. Communications
February 25, 2025 Case Study Snapping up fans and sales with Facebook ads Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177% Retail and eCommerce
February 25, 2025 Case Study Staying ahead of the game A department store gained the flexibility and control it needed to keep pace with the changing retail landscape Retail and eCommerce
February 25, 2025 Case Study Omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale. Retail and eCommerce
February 25, 2025 Case Study Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers more quickly Retail and eCommerce
February 25, 2025 Case Study AI-powered insights (and experts putting them to work) revolutionise quality TTEC disrupts the market with an innovative, next-gen digital approach. Retail and eCommerce
