HIGH TECH
The future of tech
is with TTEC
Cutting-edge CX connecting people and digital
HIGH TECH
The future of tech
is with TTEC
Cutting-edge CX connecting people and digital
Stay innovative without sacrificing customer experience
In the fast-changing technology industry, brands must be agile enough to adapt quickly without sacrificing customer experience along the way. You need a mix of people and technology that can support new products, scale easily when needed, and deliver the type of seamless interactions that keep customers coming back. Find the associates, training, operations support, technology infrastructure, and CX strategy you need all in one place with TTEC. Leave the CX to us so you can focus on what you do best — innovating.
We help high-tech brands stay ahead
- Gaming
- Hardware
- Platforms
- Software/Apps
CX solutions
built for the high-tech industry.
Back office support
A high-functioning back-office is fundamental to great customer experiences.
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$4.9 million annual savings unearthed for computer goods giant
TTEC’s operational consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees.
A strategic solution to growing backlog saves company $3.5 million a year
Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations.
Don't take our word for it.
We are an award-winning customer experience company.
4 reasons why you should use the right CX partner
Discover how to optimise your contact centre operations with innovative collaboration. Today’s contact centre workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
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Expert support and proactive solutions drive CX growth
TTEC’s strategy, people, and tools boost efficiency and lower costs
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Expert B2B collections approach recovers €5M in 90 days
A humanised collections strategy delivered fast results
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A Smarter Approach Leads to Happier Customers
Logitech was looking to understand what was happening in each of their different regions. With our analysis they were able to find immediate self-help improvements and in the end achieve a better Net Promoter Score
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Eliminating Friction for Superior UX
A leading prescriptive analytics company transformed the user experience with a templatised platform, reporting dashboard, and more.
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Consistency Drives Efficiencies
A technology manufacturer linked NPS to customer touch points to increase accountability and satisfaction.
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Proactive Agents Using AI Save the Day with a 95% CSAT
Customer care associates propose a hybrid AI/human crowdsourced solution that produces eye-popping results.
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Email videos capture attention, drive response rates
TTEC helped a cloud technology giant stand out to SMB prospects with an innovative sales outreach strategy.
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Speech Analytics Deliver a Holiday Boost for Social Media Ad Sales
The company significantly increased client revenue at a critical time of year by analysing agent calls for insights.
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Eliminating Major Pain Points in No Time
A DTC company quickly tackled a rapidly growing backlog with the help of an experienced partner.
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Outsourced customer support helps gaming company take control of volume surge
TTEC associates made quick work of customer complaints and product replacements
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Skilled tech support slashes hold times by 93%
Expert associates and the right CRM drive better, faster resolutions
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Voice enhancement lifts NPS 9% at contact centre
AI-enhanced solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
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experience to the next level?