June 25, 2025 Case Study Healthcare Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS
June 10, 2025 Case Study Healthcare Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience TTEC Digital’s outcomes-based approach accelerates business case for large healthcare system
June 10, 2025 Case Study Retail and eCommerce Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI TTEC Digital’s AI/ML-enabled solution improves accuracy and brings self-service to rapidly-growing organization
June 10, 2025 Case Study Financial Services and Insurance Insurance Provider’s Vision for Modern, Omnichannel Experience Meets Powerful CX Outcomes TTEC Digital’s CX visioning workshop brings impact to life with prototypes, expected outcomes and more
June 8, 2025 Case Study Healthcare Robust email automation cuts AHT 10% for major healthcare payer Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales
May 21, 2025 Case Study Healthcare Healthcare payer saves cost, streamlines certification of licensed associates AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX
April 29, 2025 Case Study Travel and Hospitality Knowledgebase curation slashes search time by 42% TTEC put relevant information at associates’ fingertips to speed resolutions
April 20, 2025 Case Study Financial Services and Insurance Fintech outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools
April 14, 2025 Case Study Healthcare Voice automation slashes cost per contact 50% AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents
March 13, 2025 Case Study Communications Customized coaching helps telecom giant transform care channels into revenue engines TTEC’s innovative service-to-sales strategy leads to sales surge
March 13, 2025 Case Study Communications Targeted outbound campaign turns abandoned carts into closed deals TTEC’s mix of insights and offshore associates turned missed opportunities into conversions
February 18, 2025 Case Study Financial Services and Insurance Bank’s dedicated fraud team outperforms compliance goals TTEC overdelivers on KPI targets by becoming an extension of the brand
