September 17, 2025 Case Study Major payer blends Work At Home model with innovative coaching rigor to drive conversions Innovative glidepath framework inspires new levels of ownership and engagement that drive KPI performance Healthcare
September 17, 2025 Case Study 30 experts power faster, more complete CX Travel firm achieved 86% faster answers, 53% faster workflows with TTEC managed services Travel and Hospitality
September 17, 2025 Case Study Full throttle CX: Re-engineering customer care for a global OEM From friction to flow — innovative case ownership model shifts CX and CSAT into high gear Automotive
September 4, 2025 Case Study Behind the screens that drive consumer tech efficiency Back-office trifecta: A computing giant harmonizes supply chain, privacy, and global partners High Tech
August 11, 2025 Case Study Fraud-fighting combination of AI + experts reduce chargebacks by 90% TTEC’s automated solution helped one restaurant chain take fraud off the table Retail and eCommerce
July 30, 2025 Case Study Phased, custom training helps benefits company scale performance, hit quality targets TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT Financial Services and Insurance
July 29, 2025 Case Study Cirque du Soleil offers ringside seat to superior CX with Work At Home model The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction Media and Entertainment
July 22, 2025 Case Study DailyPay outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools Financial Services and Insurance
June 25, 2025 Case Study Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS Healthcare
June 10, 2025 Case Study Nearly 3.5X ROI Projected with CX-Led Approach to Unifying Agent Experience TTEC Digital’s outcomes-based approach accelerates business case for large healthcare system Healthcare
June 10, 2025 Case Study Leading Food Delivery Service Expects $12M Annual Cost-Savings with Generative AI TTEC Digital’s AI/ML-enabled solution improves accuracy and brings self-service to rapidly-growing organization Retail and eCommerce
June 10, 2025 Case Study Insurance Provider’s Vision for Modern, Omnichannel Experience Meets Powerful CX Outcomes TTEC Digital’s CX visioning workshop brings impact to life with prototypes, expected outcomes and more Financial Services and Insurance
