November 18, 2025 Client Story Concierage-level engagement builds trust, lifts NPS for auto brand Scaling proactive outreach across recalls, roadside, and vehicle health events enhances customer confidence Automotive
November 18, 2025 Client Story Luxury retailer turns insights, customized training into a revenue powerhouse TTEC Service to Sales solution helped give the contact center a revenue glow-up Retail and eCommerce
November 9, 2025 Client Story Healthcare payer bumps NPS 17% with data-driven, precision coaching AI-enhanced performance enablement platform helps South Africa team exceed goals on helpfulness KPIs Healthcare
October 26, 2025 Client Story Innovative insurer speeds conversions with TTEC Perform Work At Home teams empowered by custom training boost bundling of policies, flex up and down as demand dictates Property and Casualty Insurance
October 7, 2025 Client Story From fleet to frontline: Driving direct sales for a global rental brand Turning inventory into income — A high-touch CX strategy that shifted gears on used vehicle sales Automotive
September 21, 2025 Client Story Data-powered sales strategies spark 108% new logo growth TTEC transformed underperforming segments into growth drivers
September 17, 2025 Client Story Major payer blends Work At Home model with innovative coaching rigor to drive conversions Innovative glidepath framework inspires new levels of ownership and engagement that drive KPI performance Healthcare
September 17, 2025 Client Story 30 experts power faster, more complete CX Travel firm achieved 86% faster answers, 53% faster workflows with TTEC managed services Travel and Hospitality
September 17, 2025 Client Story Full throttle CX: Re-engineering customer care for a global OEM From friction to flow — innovative case ownership model shifts CX and CSAT into high gear Automotive
September 4, 2025 Client Story Behind the screens that drive consumer tech efficiency Back-office trifecta: A computing giant harmonizes supply chain, privacy, and global partners High Tech
August 11, 2025 Client Story Fraud-fighting combination of AI + experts reduce chargebacks by 90% TTEC’s automated solution helped one restaurant chain take fraud off the table Retail and eCommerce
July 30, 2025 Client Story Phased, custom training helps benefits company scale performance, hit quality targets TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT Financial Services and Insurance
