Client Stories

Robust email automation cuts AHT 10% for major healthcare payer

Standardized templates improve accuracy and efficiency to give telesales team a leg up to close sales

Healthcare payer saves cost, streamlines certification of licensed associates

AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX

Knowledgebase curation slashes search time by 42%

TTEC put relevant information at associates’ fingertips to speed resolutions

Fintech outperforms CSAT as it expands service offering

Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools

Voice automation slashes cost per contact 50%

AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents

Customized coaching helps telecom giant transform care channels into revenue engines

TTEC’s innovative service-to-sales strategy leads to sales surge

Targeted outbound campaign turns abandoned carts into closed deals

TTEC’s mix of insights and offshore associates turned missed opportunities into conversions

Bank’s dedicated fraud team outperforms compliance goals

TTEC overdelivers on KPI targets by becoming an extension of the brand

Global brand optimizes digital channel to drive collections efficacy

TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX

Rapid Readiness Team mobilizes swiftly when disaster strikes

With TTEC technology, training, and talent already in place, surge support shines and citizens get the help they need

More sales experts = higher sales during open enrollment

Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer

AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks

TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster