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Customer Strategist Journal

Spring 2022 Edition

The Secret Sauce of CX

OUTLOOK Sourcing the ingredients of a great customer experience 2 min read What goes on behind the curtain to deliver amazing customer experiences is serious business for a brand. Continue Reading
 
PERSPECTIVES How to make VOC work for your brand 5 min read 3 ways to turn the voice of the customer into action Continue Reading
 
PERSPECTIVES Can you spot missed opportunities in the contact center? 5 min read
 
PROFILE Happy customers are closer than they appear 8 min read
 
INDUSTRY INSIGHTS 3 ways retailers are combatting holiday season challenges this summer 5 min read
INDUSTRY INSIGHTS Focus on the member experience after open enrollment ends 5 min read
 
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Go deeper into customer experience and digital transformation topics in our monthly CSJ+ newsletter supplement full of how-to checklists, strategy guides, best practice tips, trends, and research reports. It's an extra perk reserved only for subscribers of the Customer Strategist Journal, and it's 100% FREE. SUBSCRIBE TO THE JOURNAL
 
 
IN DEPTH 5 keys to putting a Total Experience into action To truly stand apart from competitors and be something customers want to keep coming back to, brands must embrace the Total Experience - a more holistic, unified experience for everyone who engages with a brand. Continue Reading » 6 min read
 
IN DEPTH Customer intent is a treasure trove of actionable data hiding in plain sight 5 min read
 
IN DEPTH Conversational AI vs. traditional chatbots: Not the same (but both can help your CX) 5 min read
 
PERSPECTIVES Take the mystery out of customer satisfaction 5 min read
 
INDUSTRY INSIGHTS 3 ways retailers are combatting holiday season challenges this summer 5 min read
 
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