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Customer Strategist Journal

Summer 2021 Edition

Redefining what's normal in CX and EX.

OUTLOOK The world moves on in a new CX reality 1 min read How to tackle the unusual aspects of "business as usual" in the wake of the pandemic. Continue Reading
 
INDUSTRY INSIGHTS From "Why" to ROI 5 min read Unlock customer value by understanding true intent. Continue Reading
 
IN DEPTH The business upside of CXaaS 5 min read
 
PERSPECTIVES How to retain employees during the Great Resignation 6 min read
 
PERSPECTIVES B2B sales will never be the same 6 min read
 
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PERSPECTIVES 3 ways to balance wages and costs in the contact center How can firms that operate on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank? Continue Reading » 5 min read
 
PERSPECTIVES Are businesses recognizing the value of living wages in 2021? 8 min read
 
PERSPECTIVES Looking to take CX to the next level? It's time to rethink value. 3 min read
 
VIDEO 3 ways to increase employee retention 1 min
 
INDUSTRY INSIGHTS 5 retail strategies that are here to stay 5 min read
 
INDUSTRY INSIGHTS Post-pandemic banking leans into eye-opening CX trends The plexiglass walls are now falling across the world, and something is becoming clear: the "new normal" idea was not an empty cliche. Though many were expecting a return to the way things were before COVID-19, instead firms are progressing to a post-pandemic stage of doing business. Continue Reading » 5 min read
 
INDUSTRY INSIGHTS 3 ways to turn new electric vehicle owners into loyal customers 6 min read
 
STRATEGY SPEAKS Lessons from the post-COVID customer experience 3 min read
 
VIDEO 3 ways to earn the loyalty of electric vehicle drivers 1 min
 
VIDEO 3 strategies that are defining the retail industry 1 min
 
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