IN THIS ISSUE | SUMMER 2018
Data Insights Are Human Insights
Customer-focused companies have one thing in common—they
are built on a strong data foundation. Behind the ones and zeroes,
data insights impact real people.
Customer-focused companies have one thing in common—they are built on a strong data foundation. Behind the ones and zeroes, data insights impact real people.
Benchmark
An End of Data Innocence?
Perspectives
Customer Support Heroes in an IoT World
Industry Insights
VOC Finds Its Voice
C-suite Strategies
When CMOs Seize the CX Reins
Case Studies
CarMax Innovates with Omnichannel Strategy
Stay up to date with the most current
news and trends in Customer Strategy.