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Customer Strategist Journal

Fall 2022 Edition

The Ace Up Your Sleeve

PERSPECTIVES Customers are your 'ace in the hole' 4 min read CX do's and don'ts to prepare for potential economic shifts Continue Reading
 
PERSPECTIVES It's time to Be REAL about CX leadership 8 min read TTEC Engage CEO Shelly Swanback talks relevance, empowerment, accountability, and learning Continue Reading
 
PERSPECTIVES How to create a work experience in 2023 that employees don't want to leave 7 min read
 
INDUSTRY INSIGHTS 3 CX tools to help improve health equity 8 min read
 
INDUSTRY INSIGHTS Turn your contact center into a CX 'control hub' 9 min read
 
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Go deeper into customer experience and digital transformation topics in our monthly CSJ+ newsletter supplement full of how-to checklists, strategy guides, best practice tips, trends, and research reports. It's an extra perk reserved only for subscribers of the Customer Strategist Journal, and it's 100% FREE. SUBSCRIBE TO THE JOURNAL
 
 
OUTLOOK Thinking about nearshoring? 5 things retailers should consider Nearshoring can bring many benefits to companies when done well, but there are also some pitfalls retailers should recognize as they consider this option. Continue Reading » 7 min read
 
INDUSTRY INSIGHTS A 4-step guide to federal government CX improvements 8 min read
 
INDUSTRY INSIGHTS 3 ways to improve financial services CX in 2023 8 min read
 
PERSPECTIVES High-tech goes all-in on contact center cloud 7 min read
 
OUTLOOK There is such a thing as a 'sure thing' when it comes to customers 2 min read
 
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