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Customer Strategist Journal

Winter 2023 Edition

Looking at the Future of CX

OUTLOOK What zombies taught me about CX's future potential 2 min read As tech evolves, people are still at the heart of experiences Continue Reading
 
PROOF POINTS A $30 living wage is the new CX differentiator 4 min read It's time to embrace wage increases and efficiencies (your customers will thank you for it) Continue Reading
 
C-SUITE STRATEGIES Fun, fans, and customer focus disrupt luxury retail 6 min read
 
IN-DEPTH Voice channel optimization in a digital-first world 5 min read
 
CASE STUDY Award-winning open enrollment season has payers amped up for 2024 4 min read
PERSPECTIVES 4 signs your brand needs a partner to help level-up player experience 5 min read
 
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C-SUITE STRATEGIES Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs. Continue Reading » 6 min read
 
PERSPECTIVES Changing the CX game: TTEC celebrates 40 years of innovation around customers 2 min read
 
INDUSTRY INSIGHTS 4 ways to create a winning customer journey for tolling and transportation 3 min read
 
PERSPECTIVES Sales team falling short? Ditch these old-school team building methods 4 min read
 
INDUSTRY INSIGHTS Retailers look to the future, and see opportunities 4 min read
 
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