×
TTEC
×
TTEC

To subscribe to the Customer Strategist Journal, please fill out this form.

Customer Strategist Journal

Fall 2021 Edition

Step Up Your CX

OUTLOOK Hit your CX step goal in 2022 2 min read Race ahead with sophisticated customer experience strategies and tactics. Continue Reading
 
IN DEPTH 5 predictions for driving customer experience success in 2022 4 min read Innovative CX and EX will be key differentiators. Continue Reading
 
C-SUITE STRATEGIES CEOs respond: What’s your CX New Year’s resolution? 5 min read
 
PERSPECTIVES Invest in CX to align with CEO priorities in 2022 5 min read
 
INDUSTRY INSIGHTS The 2021 retail holiday season: A barometer of CX changes to come 5 min read
 
Subscribe and get CSJ+ content for more in-depth customer experience insights
Go deeper into customer experience and digital transformation topics in our monthly CSJ+ newsletter supplement full of how-to checklists, strategy guides, best practice tips, trends, and research reports. It's an extra perk reserved only for subscribers of the Customer Strategist Journal, and it's 100% FREE. SUBSCRIBE TO THE JOURNAL
 
 
PERSPECTIVES 6 ways to renew (and stick to!) your CX vows In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? Continue Reading » 7 min read
 
PERSPECTIVES 2021 hindsight: What the market got wrong about CX this year 5 min read
 
PROFILE How Volkswagen Group UK launched a contact centre in the middle of a pandemic 7 min read
 
VIDEO 3 CX growth strategies for 2022 1 min
 
INDUSTRY INSIGHTS Financial Services CX: From transactional experiences to relationship-building 6 min read
 
IN DEPTH What to look for in a CXaaS provider The pandemic accelerated consumers’ shift to digital channels in ways no one could have foreseen, forcing businesses to catch up quickly or risk being left behind. But as we start to move beyond the pandemic, brands must grapple with the lasting effects of this digital surge. Continue Reading » 5 min read
 
INDUSTRY INSIGHTS 5 tips for opening healthcare’s digital front door 7 min read
 
INDUSTRY INSIGHTS The 2021 retail holiday season: A barometer of CX changes to come 5 min read
 
VIDEO 3 predictions for driving CX success in 2022 1 min
 
VIDEO 3 ways financial firms can build strong customer relationships 1 min
 
PODCAST CX New Year's resolutions 10 min listen
 
PROOF POINTS It's time to use the full power of text analytics 7 min read
 
STRATEGY SPEAKS Lessons from the post-COVID customer experience 4 min read
 
View past issues of
the Customer Strategist
 
View Issue
View Issue
View Issue
View Issue
View Issue
View Issue
View Issue
View Issue
View Issue
View Issue
 
 
 
Subscribe to the Journal and get quarterly updates via email SUBSCRIBE NOW
 
Subsribe for the Customer Strategist

Stay up to date with the most current
news and trends in Customer Strategy.

Subscribe Now