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Customer Strategist Journal

Winter 2021 Edition

CX leaders are taking bold action to connect and engage like never before.

OUTLOOK Accelerate the Shift to Connected Experiences in 2021 2 min read 2021 will be the year organizations build on what works with new technologies, CX journeys, success measures, working environments, and more. Continue Reading
 
PROOF POINTS Is NPS Enough? ?? min read Massive TTEC research uncovers ways to predict customer and employee behavior more accurately than just Net Promoter Score. Continue Reading
 
INDUSTRY INSIGHT What CX Best Practices Can Teach Us About Vaccine Rollout 5 min read
 
C-SUITE STRATEGIES Retail CEO Relies on Customer Centricity to Grow in Uncertain Times 7 min read
 
PERSPECTIVES Diversity & Inclusion: The 'Must' Thing To Do! 8 min read
 
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PERSPECTIVE Where Does Customer Experience Go From Here? Customer experience and employee experience go hand in hand, especially in an increasingly competitive marketplace. Companies that don’t provide great customer journeys will lose business, and brands that fail to engage employees in meaningful ways will similarly struggle to strike a chord with consumers. Continue Reading » 6 min read
 
PROOF POINTS 5 Ways Companies are Becoming Truly Customer-Centric 8 min read
 
PERSPECTIVES How to Keep Employees Engaged in a Remote Workplace 6 min read
 
VIDEO Reinventing the Citizen Experience 1 min
 
VIDEO CX Best Practices: Vaccine Rollout 1 min
 
INDUSTRY INSIGHT Government Agencies Embrace a Citizen-Centric Approach 4 min read
 
PERSPECTIVES 4 Ways to Orchestrate Amazing Omnichannel Customer Journeys 5 min read
 
STRATEGY SPEAKS COVID: Opportunity Within Crisis 5 min read
VIDEO Champion Omnichannel Journeys 1 min
 
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