Customer Strategist Journal | TTEC

Customer Strategist Journal

Shifting Perspectives

How AI is reshaping empathy in the contact center
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Outlook

All the feels
Empathy matters, but its nature is changing
Perspectives

What Apple’s anti-fraud success teaches enterprise leaders
Perspectives

Transform sales coaching into a strategic growth lever with AI
Perspectives

Don't blame the tech: Fix these 3 transformation pitfalls instead
In Depth

It’s time to re-evaluate empathy’s ROI in the AI era
In Depth

The economy’s uncertain – your CX strategy shouldn’t be
In Depth

CCW recap: Say hello to your new AI coworker
Profile

Turning every stay into a five-star story
Holiday Inn Club Vacations reimagines timeshare CX with customer-centric approach
Industry Insights

Credit unions look to engage younger customers via digital innovation
Industry Insights

Transforming returns hassle into a CX win
A great retail experience shouldn’t stop at checkout