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Exceptional customer experiences start here. Don't wish for happy customers. Make them. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Everything you need to reimagine your CX and make your customers smile. Explore the power of CXaaS >> CX Strategy When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. CX Technology Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. CX Outsourcing The power of big with the agility of small. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team.
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Customer Experience Strategy

Customer Journey Mapping

Digital Transformation Consulting

Voice of the Customer

Data Analytics

Customer Insights Platform

Customer Intent Library

Growth Analytics

Speech and Predictive Analytics

Omnichannel Orchestration

Conversational Messaging

Predictive Journey Orchestration

Unified Agent Desktop

Contact Center as a Service

At-home Contact Center Platform

Cloud Security and Management

CRM and Systems Integration

Virtual Call Center Software

Intelligent Automation

Machine Learning and Translation

RPA and RDA

Self-service, Chatbots, and IVAs

Employee Experience

AI-powered Training

Hiring, Onboarding, and Training

Knowledge Management

Workforce Optimization (WFO)

Contact Center Operations

Back Office Support

Content Moderation

Customer Service Outsourcing

Fraud Prevention and Detection

Inside Sales as a Service

Advanced Sales Analytics

Customer Acquisition

Customer Retention and Loyalty

Featured Products

Associate Assist Chatbots

Customer Assist Chatbots

CX as a Service (CXaaS)

FedRAMP Authorized Humanify G

Humanify® @Home

Humanify® DEI+ Bot

RealPlay™ AI-powered Training
Industries
Your industry has its own set of challenges. Our industry specific CX solutions can help.

Automotive

Communications & Media

Financial Services

Government & Public Sector

Healthcare

Hypergrowth & Startups

Property & Casualty Insurance

Retail & eCommerce

Travel & Hospitality

View Case Studies by Industry
Outcomes

Delight customers and improve operational
KPIs at the lowest overall cost to serve. Sound too good to be true? See the results we've delivered for clients just like you across
hypergrowth, mid-size, enterprise, and government. View client stories >>
Insights
Learn ways to shorten training time
and empower contact center agents to
manage heightened volume. Download Research Report >>
We are customer, employee, and digital transformation experts.

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Strategy Guides & Trends Reports

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Technology Ecosystem

Fully optimized
technology ecosystemOur technology ecosystem helps you simplify the entire customer experience, including customer journey and engagement, automation, analytics, systems connectivity, and contact center solutions.View technology ecosystem >>Best-of-breed
technology partnersWe also partner with best-of-breed technology providers to complete the capabilities portfolio and delivery CX excellence, seamless integration, and process efficiency across the entire customer lifecycle.View technology partners >>
Company
Latest News

TTEC Wins 3 Gold Stevie® Awards for Innovation, Plus Two Others for Valuable Service

Read Press Release >>

TTEC Ranked Among the Best Employers by Comparably

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We make customers happy. That's all we do.

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Customer Strategist Journal

Winter 2021 Edition

CX leaders are taking bold action to connect and engage like never before.

OUTLOOK Accelerate the Shift to Connected
Experiences in 2021 2 min read 2021 will be the year organizations build on what
works with new technologies, CX journeys, success
measures, working environments, and more. Continue Reading

PROOF POINTS Is NPS Enough? ?? min read Massive TTEC research uncovers ways to predict
customer and employee behavior more accurately
than just Net Promoter Score. Continue Reading

Winter 2021 Edition Published quarterly online CX leaders are taking bold action to connect and engage like never before. Subscribe to the Journal

INDUSTRY INSIGHT What CX Best Practices Can Teach Us About Vaccine Rollout 5 min read

C-SUITE STRATEGIES Retail CEO Relies on Customer
Centricity to Grow in Uncertain Times 7 min read

PERSPECTIVES Diversity & Inclusion:
The 'Must' Thing To Do! 8 min read

Subscribe and get CSJ+ content for even
more in-depth customer experience insights

Go deeper into customer experience and digital transformation topics facing customer executives around the world, including how-to checklists, strategy guides, best practice cheat sheets, and trends and research reports. It's an extra perk reserved only for subscribers of the Customer Strategist Journal, and it's 100% FREE. SUBSCRIBE TO THE JOURNAL

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