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Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.
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IN THIS ISSUE | FALL 2019

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When it comes to building strong customer relationships, it's all about being there in the moments that matter to customers.

IN THIS ISSUE

Perspectives
Tear Up Your Old Journey Maps

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Benchmark
Plan for the Moments That Matter

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Case Study
Driving Change in the Auto Industry at Volkswagen

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In-depth
3 Ways for Startups to Find the Moments That Matter

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C-suite
What Retailers Need to Know as Gen Z Goes to College

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Industry Insights
From IVR to Voice Assistant

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ALSO IN THIS ISSUE
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BLOG

Aflac and Others Illustrate the Connection Between Customer Engagement and Social Issues March 14


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A Valauble Lesson in Consumer Trust January 22


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Seen and Heard: National Retail Federation Big Show 2019 January 15


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How Is the 2018 Holiday Customer Experience Shaping Up? November 19

Consumer spending is up, but so are expectations for great experiences and...


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Digital Customer Experience Strategy: Six Key Areas to Focus your Efforts
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