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Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.
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IN THIS ISSUE | FALL 2019

Ready to Wow?

When it comes to building strong customer relationships, it's all about being there in the moments that matter to customers.

IN THIS ISSUE

Perspectives
Tear Up Your Old Journey Maps

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Benchmark
Plan for the Moments That Matter

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Case Study
Driving Change in the Auto Industry at Volkswagen

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In-depth
3 Ways for Startups to Find the Moments That Matter

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C-suite
What Retailers Need to Know as Gen Z Goes to College

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Industry Insights
From IVR to Voice Assistant

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ALSO IN THIS ISSUE
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