Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.
Volume 11, Issue 1Be the Change: Nurturing Growth Amidst Disruption
Volume 10, Issue 3The Innovation Effect
Volume 10, Issue 2Data Insights Are Human Insights
Volume 10, Issue 1I am A.I.
Volume 9, Issue 4Follow the Customer
Volume 9, Issue 3It's Time to Get Real About Real Time
Volume 9, Issue 2Keep Calm and Ask a Human
Volume 9, Issue 1Which Comes First: The Brand or the Customer Experience
Volume 8, Issue 4The Complexity of Simplicity

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