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Customer Strategist

Journal Issue Archive

2024
2023
  • Customer Strategist: CX Blossoms in the Age of AI
    CX Blossoms in the Age of AI

    The articles in this issue of the Customer Strategist Journal delve into some of what is needed to make AI work in a customer experience context – from preventing data poisoning to setting a strong CX foundation.

  • Looking at the Future of CX
    Looking at the Future of CX

    We look to the future and explore new innovations in healthcare, retail, and transportation that mix people and technology to create better experiences.

2022
  • The Ace Up Your Sleeve
    The Ace Up Your Sleeve

    This issue examines how different industries like financial services and public sector are approaching 2023 challenges, using great experiences as their foundation for growth in the coming year.

  • Customer Strategist Volume 14 Issue 2
    The Secret Sauce of CX

    We dedicate this issue to revealing some of the secrets that make a great experience – from CX design and voice of the customer to operational best practices, employee engagement, and data analysis to create a Total Experience.

  • The Great Re-Engagement issue
    The Great Re-engagement

    To keep employees engaged, motivated, and productive, employers must understand their unique needs to provide them with the right resources, tools, and options to make the best decision for their job.

2021
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