Journal Issue Archive

From building blocks to breakthrough

The articles in this issue of the Customer Strategist Journal delve into some of what is needed to make AI work in a customer experience context – from preventing data poisoning to setting a strong CX foundation.

We look to the future and explore new innovations in healthcare, retail, and transportation that mix people and technology to create better experiences.

This issue examines how different industries like financial services and public sector are approaching 2023 challenges, using great experiences as their foundation for growth in the coming year.

We dedicate this issue to revealing some of the secrets that make a great experience – from CX design and voice of the customer to operational best practices, employee engagement, and data analysis to create a Total Experience.

To keep employees engaged, motivated, and productive, employers must understand their unique needs to provide them with the right resources, tools, and options to make the best decision for their job.