Customer Strategist Journal
Innovative strategies for building more profitable customer relationships. Published quarterly online and in print.
Volume 10, Issue 1I am A.I.
Volume 9, Issue 4Follow the Customer
Volume 9, Issue 3It's Time to Get Real About Real Time
Volume 9, Issue 2Keep Calm and Ask a Human
Volume 9, Issue 1Which Comes First: The Brand or the Customer Experience
Volume 8, Issue 4The Complexity of Simplicity
Volume 8, Issue 3Getting to Happily Ever After
Volume 8, Issue 2Business Wakes Up to Omnichannel
Volume 8, Issue 1Culture Colors Everything

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