Impact strategy is a truly differentiated approach
that aims to make more meaningful impacts, with
lasting outcomes, in the communities where
customers and employees live.
Impact Strategy in Action
Today’s businesses have the potential to drive the world’s most profound socioeconomic and environmental impact. The scale and geographic diversity of BPO companies places them in a unique position to truly make a difference. TTEC is redefining traditional BPO Impact Sourcing to a purposeful Impact Practice based on a broader strategy beyond just hiring practices, with seven pillars at the core.
A holistic impact approach for TTEC and our Clients
Going beyond Impact Sourcing to amplify our impact strategyfor systemic change in the Geo's we operate in.
We built an Impact Practice and designed and built a partner infrastructure, operations and delivery model, and measurement framework to guide our impact work.
We’re focusing this work first in South Africa and Rwanda, where we’ve cultivated deep relationships with the local and federal governments and other strategic partners. Together, we’ve identified communities where we can make significant impacts with and for our clients.
We plan to keep adding more locations, growing our impact footprint, and working to achieve our clients' (and our own) purpose-driven goals.
See how through our impact practice we're
transforming the lives of thousands of Rwandans
whilst delivering amazing customer experiences
to you, our clients, and to your customers.
Our team in South Africa brings
their heart to work every day. Meet
a few of the amazing employees.