Impact and Sustainability Report highlights TTEC’s commitment to investing in communities, employees

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Responsible environmental, social, and fiscal practices have been cornerstones of our business since TTEC was founded in 1982, and we continually evolve as we strive to keep integrity and ethics at the core of our decisions and actions.

A key part of our mission is to make the world a better place, not just for our customers and our 60,000 employees worldwide but for their broader communities. Taking a thoughtful approach to where and how we invest and grow is important to our employees, our clients, and our clients’ customers – and, it's the right thing to do.

“Corporate responsibility and sustainable growth are important priorities for all of us at TTEC,” said TTEC President Shelly Swanback, TTEC President. “We are committed to transparency and driving positive change through our environmental, social, and governance initiatives.”

Our 2023 Impact and Sustainability Report highlights our efforts, including:
  • Investing in economic vibrancy through our Impact Strategy Practice
  • Leveraging AI using ethical practices
  • Uplifting communities through philanthropy
  • Ensuring an environmentally and socially responsible business

“At TTEC, listening and aligning with what matters most to our stakeholders isn’t just a ‘check-the-box’ motion, it is an intentional step in an overarching commitment to strengthen relationships with our clients, our investors, our employees, and other stakeholders who share our values,” said Judi Hand, chief revenue officer of TTEC Engage.

For more about our ongoing impact and sustainability work, read our 2023 Impact and Sustainability Report.