HIGH TECH
The future of tech
is with TTEC
Cutting-edge CX connecting people and digital
HIGH TECH
The future of tech
is with TTEC
Cutting-edge CX connecting people and digital
Stay innovative without sacrificing customer experience
In the fast-changing technology industry, brands must be agile enough to adapt quickly without sacrificing customer experience along the way. You need a mix of people and technology that can support new products, scale easily when needed, and deliver the type of seamless interactions that keep customers coming back. Find the associates, training, operations support, technology infrastructure, and CX strategy you need all in one place with TTEC. Leave the CX to us so you can focus on what you do best — innovating.
We help high-tech brands stay ahead
- Gaming
- Hardware
- Platforms
- Software/Apps
CX solutions
built for the high-tech industry.
Back office support
A high-functioning back-office is fundamental to great customer experiences.
Learn more
$4.9 million annual savings unearthed for computer goods giant
TTEC’s operational consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees.
A strategic solution to growing backlog saves company $3.5 million a year
Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations.
Don't take our word for it.
We are an award-winning customer experience company.
4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
Read the strategy guideMore insights from TTEC
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Expert support and proactive solutions drive CX growth
TTEC’s strategy, people, and tools boost efficiency and lower costs
Read the case study -
Expert outsourced collections team drives fast results
TTEC helped a growing company when its in-house team struggled to scale
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Workforce optimization model cuts costs estimated $9.5M annually
Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%
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Expert B2B collections approach generates $5M in 90 days
A humanized collections strategy delivered fast results
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Generative AI answers transform associate productivity
Let Me Know AI-enhanced system significantly reduced AHT and associate stress
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Voice enhancement lifts NPS 9% for major health group
AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
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Reimagined workflows, tools help cut video production time nearly 40%
A high-tech brand came to TTEC for help finding the perfect partner – turns out, we were it
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Skilled tech support slashes hold times 93%
Expert associates and the right CRM drive better, faster resolutions
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Yep, wellness is a BIG DEAL in the tech support space too
Read the blog post -
4 ways high-tech companies can benefit from back-office outsourcing
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The right blend of tech support and CX enables better, faster resolutions
TTEC’s tech support associates help company achieve 90% CSAT
Read the case study
experience to the next level?