Back Office
Support
A high-functioning back-office is fundamental to great customer experience. We help you eliminate the stress from back-office work.
Back Office
Support
A high-functioning back-office is fundamental to great customer experience. We help you eliminate the stress from back-office work.
Improve CX by outsourcing back office tasks
Don’t let back-office tasks get in the way of innovating and delivering great CX to your high-tech customers. Deliver better customer care and grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.
Back office support experts
Our qualified team of associates work 24/7 to provide back-office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.
200+ processes automated and time and cost savings of up to 85%
READ THE CASE STUDYStreamline and reduce cost
Disorganized back-office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience. Our back-office support solutions streamline operations helping you improve contact center KPIs and reduce costs.
77% reduction in backlog and volume per hour 39% above target
READ THE CASE STUDYSupport for high-tech
We support all back-office operations for the high-tech industry including, but not limited to;
- User Acceptance Testing
- Backend Platform Configuration
- Custom Account and Demo Setup
- Project Pricing and Risk Calculation
- Platform Bug and Enhancement Review and Verification
20% decrease in average handle time
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4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration. Today’s contact center workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
Read the strategy guideMore insights from TTEC
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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Expert support and proactive solutions drive CX growth
TTEC’s strategy, people, and tools boost efficiency and lower costs
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Expert outsourced collections team drives fast results
TTEC helped a growing company when its in-house team struggled to scale
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Workforce optimization model cuts costs estimated $9.5M annually
Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%
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Expert B2B collections approach generates $5M in 90 days
A humanized collections strategy delivered fast results
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Generative AI answers transform associate productivity
Let Me Know AI-enhanced system significantly reduced AHT and associate stress
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Voice enhancement lifts NPS 9% for major health group
AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends report -
Reimagined workflows, tools help cut video production time nearly 40%
A high-tech brand came to TTEC for help finding the perfect partner – turns out, we were it
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Skilled tech support slashes hold times 93%
Expert associates and the right CRM drive better, faster resolutions
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
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experience to the next level?