Improve CX by outsourcing
back office tasks
Don’t let back-office tasks get in the way of innovating and delivering great CX to your high-tech customers. Deliver better customer care and grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.
Back office support experts
Our qualified team of associates work 24/7 to provide back-office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.
200+ processes automated and time and cost savings of up to 85%READ THE CASE STUDY
Streamline and reduce cost
Disorganized back-office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience. Our back-office support solutions streamline operations helping you improve contact center KPIs and reduce costs.
77% reduction in backlog and volume per hour 39% above targetREAD THE CASE STUDY
Support for high-tech
We support all back-office operations for the high-tech industry including, but not limited to;
- User Acceptance Testing
- Backend Platform Configuration
- Custom Account and Demo Setup
- Project Pricing and Risk Calculation
- Platform Bug and Enhancement Review and Verification
20% decrease in average handle timeREAD THE CASE STUDY
Companies that achieve hypergrowth don't get there by accident. It's the result of being laser-focused on bringing an innovative idea to life. But regardless of industry or company size, every business faces a similar challenge: maintaining customer growth and transforming those early customer relationships into true loyalty. In this strategy guide, learn how to create a differentiated and scalable customer experience, 6 ways to extend customer relationships, and why customer support is a vital source of insight.Get the Strategy Guide