Back Office Support for High Tech

Improve CX by outsourcing
back office tasks

Don’t let back-office tasks get in the way of innovating and delivering great CX to your high-tech customers. Deliver better customer care and grow your business with 24/7, asynchronous back-office support that improves contact center operations, employee productivity, and the customer journey.

Back office support experts

Our qualified team of associates work 24/7 to provide back-office support services with high decision accuracy and staffing flexibility, helping reduce overhead and manage risks while you focus on what’s important: growing your business.

200+ processes automated and time and cost savings of up to 85%

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Streamline and reduce cost

Disorganized back-office practices lead to financial losses and excessive rework, resulting in increased average handle time in the contact center and other errors that directly impact efficiency and customer experience. Our back-office support solutions streamline operations helping you improve contact center KPIs and reduce costs.

77% reduction in backlog and volume per hour 39% above target

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Support for high-tech

We support all back-office operations for the high-tech industry including, but not limited to;

User Acceptance Testing
Backend Platform Configuration
Custom Account and Demo Setup
Project Pricing and Risk Calculation
Platform Bug and Enhancement Review and Verification

20% decrease in average handle time

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Contact
center
secrets
for
growing
brands

Valuable insights to
rev up your CX.

STRATEGY GUIDE

Hypergrowth meets
CX excellence

Companies that achieve hypergrowth don't get there by accident. It's the result of being laser-focused on bringing an innovative idea to life. But regardless of industry or company size, every business faces a similar challenge: maintaining customer growth and transforming those early customer relationships into true loyalty. In this strategy guide, learn how to create a differentiated and scalable customer experience, 6 ways to extend customer relationships, and why customer support is a vital source of insight.

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