Strategy Guide 6 Proven Ways to Win Messaging Consumers use messaging apps daily. And that preference is quickly bleeding into retail, commerce, and customer support. But while adopting a new channel like messaging is one thing, doing it successfully is quite another. This strategy guide details how to transform messaging into a competitive advantage. Explore why your customers want to message you, the best ways to implement the evolving channel, and 6 key steps to achieve CSAT success.