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Resiliency strategies for seamless business continuity

Our priority is the health and safety of our employees, clients, and community. Our commitment is to ensure customer service operations run smoothly with resilience plans and proven solutions, especially in times of health concerns and the spread of the novel coronavirus (COVID-19). Learn more
Accelerate your brand's digital transformation
CX strategy and digital consulting to help you design and roadmap end-to-end customer and employee experience solutions, all powered by insights. Learn more
Drive business results with omnichannel CX technology
Design, build, and operate frictionless omnichannel contact center technology across all channels and create a 360-degree view of the entire customer journey. Learn more
Automate with AI and machine learning
Optimize customer and employee experiences, including associate knowledge bases to improve efficiency and simulated learning to personalize training based on skill and performance. Learn more
Get customer care teams who love your brand
Contact center associates, training, and operations that provide excellence at every touchpoint, delivered onshore, nearshore, offshore, or via at-home workforce. Learn more
Find new customers and increase lifetime value
Customer acquisition solutions that help you find customers and personalize experiences across all channels in order to drive revenue and increase loyalty and lifetime value. Learn more

eBook Resiliency Begins at Home To compete today, you’ve got to be flexible. This holds true even in the contact center world. Large physical structures, while still prevalent, are ceding ground to more flexible home-based associate models. In fact, research proves that the work-at-home workforce is growing four times faster than facilities-based associates. In this eBook, learn how making the move to an at-home associate model can benefit your company. Read the eBook
 
 
We are customer experience experts And here’s how we do it.
CX Optimization and
Digital Transformation TTEC Digital
Customer Care and
Customer Acquisition TTEC Engage