Welcome to TTEC Canada Solutions

For nearly 15 years, we have been an industry leader in the Canadian market. By applying our suite of customer care, sales and loyalty program, and back-office solutions, we have helped our regional clients strengthen their relationships with their customers, and achieve long-term business growth. Our leaders have over 90 years of combined industry experience, and apply it to build flexible and strategic partnerships with our clients.

Proven Industry Results

voice interactions
digital interactions
service desk tickets resolved

Learn about our locations

With approximately 3,000 employees located across Canada, we are one of the largest customer experience providers in the region.

Go to Locations



Our regional experts put our clients at the heart of everything they do.

Meet our Team



Custom Site Exceeds Expectations

Modern, newly-renovated, and client-branded contact centre driving exceptional customer value. Custom technologies allow for all operational aspects to be directly overseen by our client; a full-time, on-site Client Performance Manager ensures continuous success.


4 months

of preparation until site launched

340 associates

onboarded in the first 12 months

See all our Client Stories



We get up every morning excited to go to work, to discover
what’s new and share our expertise to help you succeed.
Here is a glimpse into some of our best thinking.


Press Release
Customer Experience Leader TTEC Hiring 500 Work-at-Home Associates Across Canada

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Customer Strategist
Published quarterly online and in print, the Customer Strategist journal provides executives with insights and strategies for building more profitable customer relationships.

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Know Me Now, Digitally
Data drives better customer acquisition and retention

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Press Release
Global CX Pioneer TTEC Extends Job Opportunities in the Canadian Market

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Outsourcing: Which shore is right for you?
In this eBook, take a close look at all your outsourcing options (offshore, onshore, at-home, or a combination of them all), and learn how each can benefit your business and your customers.

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View all Resources


How can we help?

We’d love to hear from you.
Contact us

Work with us

Visit our career portal to browse and apply for available positions.

English | French




9197 South Peoria Street
Englewood, CO, U.S.A

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

TTEC Showcases Innovative Customer Engagement Technology Solutions at Enterprise Connect 2019
Company to demonstrate omnichannel, journey orchestration, analytics and artificial intelligence (AI) solutions for large enterprises and government agencies during annual enterprise communications and collaboration conference
TTEC Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization Board
Company's Humanify® Enterprise - G SaaS-based solution fulfills strict security requirements required for working with government agencies
latest news
latest news