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Welcome to TTEC Canada Solutions
For nearly 15 years, we have been an industry leader in the Canadian market. By applying our suite of customer care, sales and loyalty program, and back-office solutions, we have helped our regional clients strengthen their relationships with their customers, and achieve long-term business growth. Our leaders have over 90 years of combined industry experience, and apply it to build flexible and strategic partnerships with our clients.
Proven Industry Results
11M
voice interactions
1.85M
digital interactions
1M
service desk tickets resolved
Our locations
With approximately 3,000 employees located across Canada, we are one of the largest customer experience providers in the region.
CLIENT STORY
Custom Site Exceeds Expectations
Modern, newly-renovated, and client-branded contact centre driving exceptional customer value. Custom technologies allow for all operational aspects to be directly overseen by our client; a full-time, on-site Client Performance Manager ensures continuous success.
4 months
of preparation until site launched
340 associates
onboarded in the first 12 months