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Proven Industry Results
11M
voice interactions
1.85M
digital interactions
1M
service desk tickets resolved
With approximately 3,000 employees located across Canada, we are one of the largest customer experience providers in the region.
CLIENT STORY
Modern, newly-renovated, and client-branded contact centre driving exceptional customer value. Custom technologies allow for all operational aspects to be directly overseen by our client; a full-time, on-site Client Performance Manager ensures continuous success.
of preparation until site launched
onboarded in the first 12 months
eBook
Connecting the Dots on the Omnichannel Customer Journey
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Customer Strategist
Published quarterly online and in print, the Customer Strategist journal provides executives with insights and strategies for building more profitable customer relationships.
eBook
Know Me Now, Digitally
Data drives better customer acquisition and retention
Press Release
Customer Experience Pioneer TeleTech Announces Name Change to TTEC (pronounced T-tec), Launches New Brand in Canada
eBook
Outsourcing:
Which shore is right for you?
In this eBook, take a close look at all your outsourcing options (offshore, onshore, at-home, or a combination of them all), and learn how each can benefit your business and your customers.
