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Welcome to TTEC Canada Solutions
For nearly 15 years, we have been an industry leader in the Canadian market. By applying our suite of customer care, sales and loyalty program, and back-office solutions, we have helped our regional clients strengthen their relationships with their customers, and achieve long-term business growth. Our leaders have over 90 years of combined industry experience, and apply it to build flexible and strategic partnerships with our clients.
Proven Industry Results
11M
voice interactions
1.85M
digital interactions
1M
service desk tickets resolved
Learn about our locations
With approximately 3,000 employees located across Canada, we are one of the largest customer experience providers in the region.
CLIENT STORY
Custom Site Exceeds Expectations
Modern, newly-renovated, and client-branded contact centre driving exceptional customer value. Custom technologies allow for all operational aspects to be directly overseen by our client; a full-time, on-site Client Performance Manager ensures continuous success.
4 months
of preparation until site launched
340 associates
onboarded in the first 12 months
Resources
We get up every morning excited to go to work, to discover
what’s new and share our expertise to help you succeed.
Here is a glimpse into some of our best thinking.
Press Release
Customer Experience Leader TTEC Hiring 500 Work-at-Home Associates Across Canada
Subscribe
Customer Strategist
Published quarterly online and in print, the Customer Strategist journal provides executives with insights and strategies for building more profitable customer relationships.
eBook
Know Me Now, Digitally
Data drives better customer acquisition and retention
Press Release
Global CX Pioneer TTEC Extends Job Opportunities in the Canadian Market
eBook
Outsourcing:
Which shore is right for you?
In this eBook, take a close look at all your outsourcing options (offshore, onshore, at-home, or a combination of them all), and learn how each can benefit your business and your customers.