CX Optimization Services

CX experts on your side

In our 40+ years in the customer experience industry, we’ve learned tough lessons, so you don’t have to. Reap the benefits of our knowledge and experience to optimize your CX and improve customer outcomes, with limited risk and budget.

Conversational &
Business Intelligence

Unlock actionable insights with this AI-enabled analytics service driving CX, EX, product, training, and operational improvements.

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Knowledge
Services

Put the power of generative AI to work with scalable knowledge and content curation services to deliver CX and EX improvements.

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Learning
Services

Tap into the power of AI-enabled learning with our custom curriculum development and training programs.

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Workforce
Optimization

Increase efficiency of workforce management across internal and third-party operations with our expert-led WFO framework.

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Trending CX Successes

$4.9 million annual savings unearthed for computer goods giant

TTEC served up 30 recommendations to cut costs and optimize CX for customers and employees.

Case Study

Training makeover revives associate engagement and improves AHT

A new curriculum suited for today's hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores.