CX Experts
at Your Service
Transformational managed services combining
front-line knowledge and AI insight
CX experts on your side
In our 40+ years in the customer experience industry, we’ve learned tough lessons, so you don’t have to. Reap the benefits of our knowledge and experience to optimize your CX and improve customer outcomes, with limited risk and budget.
Conversational &
Business Intelligence
Unlock actionable insights with this AI-enabled analytics service driving CX, EX, product, training, and operational improvements.
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Knowledge
Enablement
Put the power of generative AI to work with scalable knowledge and content curation services to deliver CX and EX improvements.
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Learning &
Development
Tap into the power of AI-enabled learning with our custom curriculum development and training programs.
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Workforce
Optimization
Increase efficiency of workforce management across internal and third-party operations with our expert-led WFO platform.
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$4.9 million annual savings unearthed for computer goods giant
TTEC served up 30 recommendations to cut costs and optimize CX for customers and employees.
READ THE CASE STUDY
Training makeover revives associate engagement and improves AHT
A new curriculum suited for today's hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores.
READ THE CASE STUDY
Top 3 trends for elevating
CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it. In this report, learn which trends are shaping the future of automation.
Get the Trends ReportLatest CX Optimization Resources
