Innovate to prepare learners for success
Without the right employee training, a customer experience can go downhill, fast. Save time, money, and frustration with personalized learning paths and AI-driven practice simulations to boost associate speed and proficiency.
Real-time coaching and feedback
An AI-powered engine provides asynchronous practice, consistent feedback, and personalized coaching.
270% Jump in quality score achievementREAD THE CASE STUDY
Experiment in the sandbox
Replicas of client system interfaces create a safe and compliant training environment that enables hands-on practice.
58% reduction in attritionREAD THE CASE STUDY
AI mimics real conversations
Learners practice call and chat handling with realistic AI-powered “customers.” Each interaction is scored, providing coaching notes on the learners' successes and areas of opportunity.
20% higher eNPSREAD THE CASE STUDY
Top 3 trends for elevating
CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it. In this report, learn which trends are shaping the future of automation.Get the Trends Report