RealSkill: Award-winning AI-powered contact center training | TTEC

Supercharge learning and performance with AI

Training new associates, upskilling teams in new products, or supporting seasonal ramps can cost contact centers a lot of time and money – and the old, one-size-fits all approach no longer works. Individuals increasingly want to learn in different ways and in different channels, so brands need to embrace a more customized and adaptive training approach if they want to hold on to top talent.

TTEC's role-playing RealSkill bot leverages the latest AI and machine learning technology to simulate real-world customer scenarios and give associates real-time feedback and coaching.

Train employees faster and at lower costs

Traditional onboarding programs are dry and unengaging, which frustrates new employees before they even start. Our AI-powered training reduces onboarding time and upskills new employees quickly and effectively. It’s easy to implement and launch and requires minimal upkeep.

58%attrition rate improvement, and 6% efficiency improvement

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Improve employee engagement

Today’s employees are tech savvy and operate at their own pace on their preferred device. Our AI-powered training is completely digital, on-demand, and asynchronous, which enhances the learning experience, improves CX, and saves brands time and money. RealSkill provides many opportunities to practice as learners self-pace their training, during breaks or at home, so they can be more productive during working hours.

100%immersive, virtual training providing asynchronous, self-paced programs

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Real-time feedback, coaching, and gamification

Real-time feedback and coaching, along with user-friendly dashboards that promote healthy competition between learners, keep associates more engaged. Gamification techniques like points, badges, rewards, and status upgrades incentivize learners and improve job performance. Associates grow more confident, which helps them do their jobs better, faster, and more efficiently.