Founded in 1982, the Company’s 50,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Kenneth D. Tuchman
Chairman and Chief Executive Officer
Mr. Tuchman founded TTEC in 1982 and has served as its Chairman of the Board since 1994. Mr. Tuchman served as TTEC Chief Executive Officer from 1994 until 1999 and resumed the position in 2001. Mr. Tuchman is a director of the Tuchman Family Foundation, Wapiti Oil & Gas II, LLC, Aurea Medical, LLC and Denver Center for the Performing Arts. Mr. Tuchman has more than 35 years of experience in the business process outsourcing industry, driving innovation growth and profitability in all economic cycles.
Regina M. Paolillo
Executive Vice President, Chief Administrative and Financial Officer
Ms. Paolillo joined TTEC in 2011. Prior to joining TTEC, Ms. Paolillo was an executive vice president for enterprise services and chief financial officer at Trizetto Group, Inc., a privately held professional services company serving the healthcare industry. Prior to Trizetto, Ms. Paolillo served as a senior vice president, operations group for General Atlantic, a leading global growth equity firm. Prior to that, Ms. Paolillo served as an executive vice president for revenue cycle and mortgage services at Creditek, a Genpact (NYSE:G) subsidiary. Prior to the Company’s acquisition by Genpact, Ms. Paolillo was Creditek’s chief executive officer and chief financial officer respectively. Prior to Creditek, Ms. Paolillo served as the chief financial officer and executive vice president for corporate services at Gartner, Inc. (NYSE:IT), an information technology research and advisory company. Ms. Paolillo is a member of the board of directors of Unisys Corporation (NYSE: UIS) and Welltok, Inc., a private consumer health SaaS company. Ms. Paolillo holds a B.S. in Accounting degree from University of New Haven, and is a CPA.
Global Head of Engage
Sean Erickson joined TTEC in 2020 to lead operations for the company’s Engage business segment around the globe. After running TTEC’s North American operations in early 2000s, Mr. Ericson held executive leadership roles in customer experience, cloud technology, consulting, business process outsourcing, and telecommunication industries. Most recently, he was the managing director for strategic consulting at Eventus Solutions Group, a customer experience transformation company, where he lead work at home solution offerings; president and chief executive officer at One Touch Brands, a video engagement solutions company; and chief marketing officer at SITEL, a global contact center services provider. Mr. Erickson holds a Bachelor’s degree from Wichita State University.
Judi A. Hand
Executive Vice President, Chief Revenue Officer
Ms. Hand joined TTEC in 2007 as President and General Manager for Direct Alliance Corporation, a TTEC wholly owned subsidiary focused on customer growth services. She served as TTEC’s Chief Sales/Revenue Officer, the role that she resumed under a new title in 2016. Prior to joining TTEC, Ms. Hand was a senior executive with AT&T (NYSE: T), culminating her career there as a senior vice president for enterprise sales. Prior to AT&T, Ms. Hand worked at Qwest, then a public global communications company and several of its subsidiaries in sales and marketing roles of increasing responsibility. Beginning June 2020, Ms. Hand has been serving as a member of the board of directors of Ooma, Inc. (NYSE: OOMA), a communications platform for businesses and consumers. Ms. Hand also serves as a board advisor to Four Winds Interactive and was a member of the board of directors of Manitoba Telecom Services, Inc., a Canada telecommunication company. Ms. Hand holds an MBA from Stanford University and a B.S. in Communications degree from University of Nebraska.
Senior Vice President, Chief Information Officer
Mr. Venkataramani joined TTEC in 2019. Prior to joining TTEC, Venkataramani was the Chief Information Officer at Convergys, a customer experience services company. He previously served as Chief Operating Officer at Aegis Communications, Chief Executive Officer at Swift Response, and held other leadership positions during his tenure at Chase Manhattan Bank. Venkataramani has a successful history of delivering operational excellence through robust processes and an innovative use of technology across business verticals including healthcare, financial services and retail. He holds an MBA in Finance and Information Systems degree from New York University – Stern School of Business.
President, TTEC Digital
Mr. Lerner joined TTEC in 2019. Prior to joining TTEC, Mr. Lerner was senior vice president and general manager for Verint's largest division, Customer Engagement Solutions. Known as a turn-around specialist and agent of change, Mr. Lerner led his division to achieve double-digit revenue growth. He also served as executive vice president for SumTotal Systems where he negotiated and closed large, complex contracts with Fortune 500 companies. Prior to these roles, he was general manager and vice president at ACI Worldwide and spent 10 years leading enterprise sales for SAP America Inc. He holds an MBA in international business from Bentley College – Elkin B. McCallum Graduate School of Business and a B.A. in international relations from the University of Western Ontario.
Steven C. Pollema
Chief Operating Officer, TTEC Digital
Mr. Pollema joined TTEC in 2011 as part of an acquisition of a technology integration company. Prior to joining TTEC, Mr. Pollema worked for eLoyalty technology company and held various senior executive roles including the Chief Financial Officer and senior vice president for global delivery and operations. Mr. Pollema began his professional career at Accenture (NYSE:ACN) within its Financial Services/Technology practice. Mr. Pollema holds an MBA in Management Information Systems and a B.S. in Finance degree from the University of Iowa.
Margaret B. McLean
Senior Vice President, General Counsel and Chief Risk Officer
Ms. McLean joined TTEC in 2013. Prior to joining TTEC, Ms. McLean was chief legal officer at CH2M (now part of Jacobs Engineering Group (NYSE: JEC)), a global engineering and program management company. Prior to that, Ms. McLean was a corporate finance and M&A partner at a major law firm, working in its Denver, London, and Moscow offices. Ms. McLean started her career in IT at Hewlett Packard (NYSE:HPQ) and led the application systems department for Science Applications Int’l (NYSE:SAIC). She holds a JD degree from the University of Michigan, an MBA from the University of Colorado, and a B.S. in Management Information Systems and Computer Science from the University of Arizona.
Senior Vice President, Chief People Officer
Mr. Wellman joined TTEC in 2016. Prior to joining TTEC, Wellman held executive leadership roles in Human Resources in the healthcare, customer experience and hospitality industries, where he led large-scale people strategy development, lifecycle talent management, succession planning, organizational development and human capital transformations. His previous executive experience includes leadership roles at Wellcare Health Plans, Convergys, Sitel, Planet Hollywood International and Hyatt Hotels Corporation. Mr. Wellman holds a B.A. in Business degree from Mercyhurst University.
Senior Vice President, Chief Marketing Officer
Mr. Cerise joined TTEC in 2019. Prior to joining TTEC, Mr. Cerise was the Global Head of Payments, Product and Marketing at Travelex, the world’s leading non-bank foreign currency supplier. Prior to that, Mr. Cerise was the chief marketing officer at Western Union Business Solutions, a leading provider of cross-border business payments. He holds an MBA from Loyola University of Chicago, and a B.S. in Finance, Management and Computer Information Systems from Wartburg College.