Services
Outcome-based customer
engagement solutions
Through strategic consulting, innovative technology and
best-in-class customer engagement solutions, we help clients
design, build and operate their optimal customer experience.
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients, and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Digital Services
TTEC Digital blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.
CX Strategy & Digital Consulting
We design CX and omnichannel strategies that accelerate digital transformation and high-value business outcomes. Our CX Strategy solutions redefine business models, simplify processes, engage customers, and inspire employees. Our CX Strategy and Digital Consulting services include:
CX Analytics
Harness the power of advanced analytics to convert data into meaningful insight and insight into action. Our analytics solutions give you a 360° view of your customers and enhance associate performance and training. Our CX Analytics services include:
Learning and Knowledge
Create employee experiences that inspire and empower employees to deliver amazing customer experiences across every channel. Our Learning and Knowledge solutions help create brand advocates for your brand. Our Learning and Knowledge services include:
Automation and AI
Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVAs) that create a seamless support experience. Our Automation and AI solutions enable 24/7 availability, across channels. Our Automation and AI services include:
Omnichannel Orchestration
Deliver frictionless technology experiences for employees and customers across every channel and realize the true value and benefits of omnichannel through orchestration, not just technology. Our Omnichannel Orchestration services include:
Contact Center Software
Our Humanify® Technology Platforms provide businesses with the right tools, technology, and infrastructure to create omnichannel contact center experiences, in the cloud and on-premise. Our Contact Center Software services include:
Engagement Services
TTEC Engage provides companies with award-winning customer care, customer acquisition, sales and revenue growth, back office support, and fraud prevention and detection services.
Customer Care
The contact center training, technology, and operational tools to deliver excellence at every touchpoint. Our customer care solutions provide the customer support specialists to represent your brand. Our Customer Care services include:
Customer Acquisition as a Service
Deliver best-in-class results, whether you’re looking to acquire new customers or grow the ones you already have. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Our Customer Acquisition services include:
Back Office Support
We manage and optimize business processes and with 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.
Fraud Prevention and Detection
Protect your customers and your brand reputation. Our fraud prevention and detection solutions provide state-of-the-art technology, processes, and trained experts so your company's customer experiences are safe, secure, and trustworthy.
CX for Startups
Disruptive brands want innovative ways to serve their customers. Our CX for Startups solutions provide highly trained and engaged associates and strong technological and operational infrastructure, deployed in a flexible, agile model.
Digital Transformation and Customer Experience Resources
On-demand Webinar
Apple Business Chat
The ultimate CX game changer
for improving CSAT and
reducing call volume.
Strategy Guide
Why and How to Outsource
Working with a contact center outsource
partner provides numerous cost and innovation
benefits while improving the customer experience.
Blog
Ten Benefits of
Sales Outsourcing
Discover ten ways to transform your business with sales outsourcing.
Read more
White Paper
Contact Centers
in a Digital World
Discover why contact centers are essential in a digital-first world.
Read more
Strategy Guide
Cloud Contact Centers:
A Competitive Differentiator
When moving from on-premise technology to the cloud,
there are opportunities for CX innovation and best
practices to enable value-based digital transformation.
Cheat Sheet
Top 3 Contact Center CX
Metrics that Matter
Learn how to break down your data
silos and measure the customer
experience metrics that matter.
Video
Contact Center of the Future:
Digital Transformation Best Practices
The contact center of the future is not a siloed,
multichannel call center, but an omnichannel
customer interaction hub that provides a full
view of the entire customer journey.
Trends Report
Contact Center Automation
Tools and Trends
Companies need to implement contact
center automation best practices, or
risk falling behind the competition.
Strategy Guide
Make Your CX Efforts Sing
Learn four keys to successfully
integrating traditional and
digital channels for CX excellence.
Blog
Want Actionable 360° Customer Views?
Four strategies for simplifying
data and transforming it into
meaningful customer insights.