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Services

Outcome-based customer engagement solutions

Through strategic consulting, innovative technology and best-in-class customer engagement solutions, we help clients design, build and operate their optimal customer experience.

 

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients, and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

 

 

Digital Services

TTEC Digital blends strategic consulting and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.

CX Strategy & Digital Consulting

We design CX and omnichannel strategies that accelerate digital transformation and high-value business outcomes. Our CX Strategy solutions redefine business models, simplify processes, engage customers, and inspire employees. Our CX Strategy and Digital Consulting services include:

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CX Analytics

Harness the power of advanced analytics to convert data into meaningful insight and insight into action. Our analytics solutions give you a 360° view of your customers and enhance associate performance and training. Our CX Analytics services include:

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Learning and Knowledge

Create employee experiences that inspire and empower employees to deliver amazing customer experiences across every channel. Our Learning and Knowledge solutions help create brand advocates for your brand. Our Learning and Knowledge services include:

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Automation and AI

Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVAs) that create a seamless support experience. Our Automation and AI solutions enable 24/7 availability, across channels. Our Automation and AI services include:

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Omnichannel Orchestration

Deliver frictionless technology experiences for employees and customers across every channel and realize the true value and benefits of omnichannel through orchestration, not just technology. Our Omnichannel Orchestration services include:

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Contact Center Software

Our Humanify® Technology Platforms provide businesses with the right tools, technology, and infrastructure to create omnichannel contact center experiences, in the cloud and on-premise. Our Contact Center Software services include:

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Engagement Services

TTEC Engage provides companies with award-winning customer care, customer acquisition, sales and revenue growth, back office support, and fraud prevention and detection services.

Customer Care

The contact center training, technology, and operational tools to deliver excellence at every touchpoint. Our customer care solutions provide the customer support specialists to represent your brand. Our Customer Care services include:

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Customer Acquisition as a Service

Deliver best-in-class results, whether you’re looking to acquire new customers or grow the ones you already have. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Our Customer Acquisition services include:

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Back Office Support

We manage and optimize business processes and with 24/7, asynchronous support we ensure you deliver efficiently along every step of the customer journey.

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Fraud Prevention and Detection

Protect your customers and your brand reputation. Our fraud prevention and detection solutions provide state-of-the-art technology, processes, and trained experts so your company's customer experiences are safe, secure, and trustworthy.

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CX for Startups

Disruptive brands want innovative ways to serve their customers. Our CX for Startups solutions provide highly trained and engaged associates and strong technological and operational infrastructure, deployed in a flexible, agile model.

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Digital Transformation and Customer Experience Resources

On-demand Webinar
Apple Business Chat

The ultimate CX game changer for improving CSAT and reducing call volume.

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The benefits of contact center outsourcing
Strategy Guide
Why and How to Outsource

Working with a contact center outsource partner provides numerous cost and innovation benefits while improving the customer experience.

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Transform with Sales Outsourcing
Blog
Ten Benefits of Sales Outsourcing

Discover ten ways to transform your business with sales outsourcing.

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Contact Centers in a Digital World
White Paper
Contact Centers in a Digital World

Discover why contact centers are essential in a digital-first world.

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Inside the Connected CX
Strategy Guide
Cloud Contact Centers: A Competitive Differentiator

When moving from on-premise technology to the cloud, there are opportunities for CX innovation and best practices to enable value-based digital transformation.

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Cheat Sheet
Top 3 Contact Center CX Metrics that Matter

Learn how to break down your data silos and measure the customer experience metrics that matter.

Watch the Webinar
 
The contact center of the future
Video
Contact Center of the Future: Digital Transformation Best Practices

The contact center of the future is not a siloed, multichannel call center, but an omnichannel customer interaction hub that provides a full view of the entire customer journey.

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Contact Center Automation Best Practices
Trends Report
Contact Center Automation Tools and Trends

Companies need to implement contact center automation best practices, or risk falling behind the competition.

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Five Myths About AI
Strategy Guide
Make Your CX Efforts Sing

Learn four keys to successfully integrating traditional and digital channels for CX excellence.

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Improve the customer experience with actionable customer insights
Blog
Want Actionable 360° Customer Views?

Four strategies for simplifying data and transforming it into meaningful customer insights.

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