You can have both with CX Optimized

Outsourced customer experience and
technology solutions that delight your
customers while lowering your costs.

You can have both with CX Optimized

Outsourced customer experience and technology solutions that delight your customers while lowering your costs.

Exceed your business targets.

Improve your CX.

Save on your total cost to serve.

With the right balance of people, processes, data, and technology, it is possible to unlock operational efficiencies and savings while still providing amazing customer experiences. With 40 years of experience helping complex multinational giants and agile digital start-ups, we know how to balance operational efficiency with the value of a trained, empathetic human on the other side.

Video: Learn how we optimize CX at the point of conversation

The building blocks of CX Optimized

We deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions through our CX BPO and technology services.

Don't go it alone

Optimize your cost basis by outsourcing parts of your business such as care, inside sales and back office.

Whether you need help operating business as usual or managing a seasonal surge, we combine the people, processes, and platforms to optimize your contact center.

Results

20% increase in bookings with outbound sales

36% of dormant accounts revived

READ THE CASE STUDY

Explore nearshore and offshore options

Optimize your outsourcing strategy by exploring alternatives to in-house and onshore delivery.

Regardless of what language your customers' speak, we'll find a solution that matches your needs with our talent. For both synchronous and asynchronous interactions, near shore solutions deliver great value to you and your customers.

Results

60% cost savings with offshoring

NPS Exceeded NPS goal by 20%

READ THE CASE STUDY

Intelligently automate

Do more with less by empowering customer self-service and augmenting the agent experience.

Customers and associates want the same things: speed and convenience. Intelligent automation speeds up simple tasks so there is time to tackle the most complex ones.

Results

$4.3M cost savings in headcount reduction

$13M in additional collected debts

READ THE CASE STUDY

Optimize how work gets done

Improve inefficient processes with managed services for WFM, WFO, QA/QM and Knowledge Management.

No need to operate with inefficient CX processes on your own when we've optimized ours with 40 years of experience.

Results

$3.1M reduced expenses with WFM improvements

82% reduction in the number of schedules used

READ THE CASE STUDY

Shift your workforce to at-home

Increase employee engagement, decrease turnover and overhead costs with proven work from home models.

Our work@home platform provides all of the technology, training, coaching and engagement programs required to delivery happy employees and happy customers.

Results

39% drop in cost per sale via @home model

73% increase in member enrollment

READ THE CASE STUDY

Lead with digital channels

Decrease handle time, reduce cost to serve and improve CX with digital channels.

When you understand what your customer wants to accomplish, it’s easy to automate simple tasks and provide trained associates to manage more complex interactions.

Results

30% call deflection via conversational solution

95% CSAT score from customers who select messaging function

READ THE CASE STUDY

The building blocks of CX Optimized

We deliver optimized customer care, tech support, sales, AI operations,
and trust and safety solutions through our CX BPO and technology services.

Optimize your cost basis by outsourcing parts of your business such as care, inside sales and back office.

Whether you need help operating business as usual or managing a seasonal surge, we combine the people, processes, and platforms to optimize your contact center.

Results

20% increase in bookings with outbound sales

36% of dormant accounts revived

READ THE CASE STUDY

Optimize your outsourcing strategy by exploring alternatives to in-house and onshore delivery.

Results

60% cost savings with offshoring

NPS Exceeded NPS goal by 20%

READ THE CASE STUDY

Do more with less by empowering customer self-service and augmenting the agent experience.

Customers and associates want the same things: speed and convenience. Intelligent automation speeds up simple tasks so there is time to tackle the most complex ones.

Results

$4.3M cost savings in headcount reduction

$13M in additional collected debts

READ THE CASE STUDY

Improve inefficient processes with managed services for WFM, WFO, QA/QM and Knowledge Management.

No need to operate with inefficient CX processes on your own when we've optimized ours with 40 years of experience.

Results

$3.1M reduced expenses with WFM improvements

82% reduction in the number of schedules used

READ THE CASE STUDY

Increase employee engagement, decrease turnover and overhead costs with proven work from home models.

Our work@home platform provides all of the technology, training, coaching and engagement programs required to delivery happy employees and happy customers.

Results

39% drop in cost per sale via @home model

73% increase in member enrollment

READ THE CASE STUDY

Decrease handle time, reduce cost to serve and improve CX with digital channels.

When you understand what your customer wants to accomplish, it’s easy to automate simple tasks and provide trained associates to manage more complex interactions.

Results

30% call deflection via conversational solution

95% CSAT score from customers who select messaging function

READ THE CASE STUDY

Industry solutions to help brands thrive.

Your industry has problems. We have answers. Select your focus area below to see the specific recommendations for your industry.

TRENDING CX SUCCESSES

Smarter customer service for better customer experiences

Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.

READ THE CASE STUDY

Fintech disruptor raises the bar with a smarter customer experience

With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect customers, and much more.

READ THE CASE STUDY

In the experience economy, the answers to growth profitability and loyalty are simple. CX Optimized. Learn more about CX Optimized.

You can have both with CX Optimized

Outsourced customer experience and technology solutions that delight your customers while lowering your costs.

You can have both with CX Optimized

Outsourced customer experience and technology solutions that delight your customers while lowering your costs.

Exceed your business targets.

Improve your CX.

Save on your total cost to serve.

The building blocks of CX Optimized

We deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions through our CX BPO and technology services.

Don't go it alone

Explore nearshore and offshore options

Intelligently automate

Optimize how work gets done

Shift your workforce to at-home

Lead with digital channels

The building blocks of CX Optimized

Optimize your cost basis by outsourcing parts of your business such as care, inside sales and back office.

Optimize your outsourcing strategy by exploring alternatives to in-house and onshore delivery.

Do more with less by empowering customer self-service and augmenting the agent experience.

Improve inefficient processes with managed services for WFM, WFO, QA/QM and Knowledge Management.

Increase employee engagement, decrease turnover and overhead costs with proven work from home models.

Decrease handle time, reduce cost to serve and improve CX with digital channels.

Industry solutions to help brands thrive.

Smarter customer service for better customer experiences

Fintech disruptor raises the bar with a smarter customer experience

More insights from TTEC

Choose your region and language

Outsourced customer experience and
technology solutions that delight your
customers while lowering your costs.