CX Optimized
Outsourced customer experience and
technology solutions that delight your
customers while lowering your costs.
Exceed your business targets.
Improve your CX.
Save on your total cost to serve.
With the right balance of people, processes, data, and technology, it is possible to unlock operational efficiencies and savings while still providing amazing customer experiences. With 40 years of experience helping complex multinational giants and agile digital start-ups, we know how to balance operational efficiency with the value of a trained, empathetic human on the other side.
The building blocks
of CX Optimized
We deliver optimized customer care, tech support, sales, AI operations, and
trust and safety solutions through our CX BPO and technology services.
Optimize your cost basis by outsourcing parts of your business such as care, inside sales and back office.
Whether you need help operating business as usual or managing a seasonal surge, we combine the people, processes, and platforms to optimize your contact center.
Results
Optimize your outsourcing strategy by exploring alternatives to in-house and onshore delivery.
Regardless of what language your customers' speak, we'll find a solution that matches your needs with our talent. For both synchronous and asynchronous interactions, near shore solutions deliver great value to you and your customers.
Results
Do more with less by empowering customer self-service and augmenting the agent experience.
Customers and associates want the same things: speed and convenience. Intelligent automation speeds up simple tasks so there is time to tackle the most complex ones.
Results
Improve inefficient processes with managed services for WFM, WFO, QA/QM and Knowledge Management.
No need to operate with inefficient CX processes on your own when we've optimized ours with 40 years of experience.
Results
Increase employee engagement, decrease turnover and overhead costs with proven work from home models.
Our work@home platform provides all of the technology, training, coaching and engagement programs required to delivery happy employees and happy customers.
Results
Decrease handle time, reduce cost to serve and improve CX with digital channels.
When you understand what your customer wants to accomplish, it’s easy to automate simple tasks and provide trained associates to manage more complex interactions.
Results
Industry solutions to
help brands thrive.
Your industry has problems. We have answers. Select your focus
area below to see the specific recommendations for your industry.
Smarter Customer Service for
Better Customer Experiences
Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market.
READ THE CASE STUDY
Fintech disruptor raises the bar with a smarter customer experience
With agile proactive support, TTEC enabled a unicorn fintech company to maintain a high level of customer support through the pandemic, launch new fraud screening services to protect customers, and much more.
READ THE CASE STUDY
6 Reasons to consider
nearshoring now
There are so many benefits nearshoring can bring – is your brand ready to take advantage of them? A growing list of countries offer highly skilled labor at a lower cost than onshore options. If you’re looking deliver seamless CX, overcome the challen ges of a tight labor market, and cut costs along the way, it’s time to consider nearshoring.
Get the Strategy GuideLatest contact center and call center outsourcing Resources
