TTEC Healthcare
More insights from TTEC
-
Healthcare payer saves cost, streamlines certification of licensed associates
AI learning solution role-plays with new hires to ensure they are ready to interact with members and deliver quality CX
Read the case study -
TTEC Earns 5 Stevie® Awards for innovative AI-driven CX – redefining sales, service, and insights
Read the blog post -
Voice automation slashes cost per contact 50%
AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents
Read the case study -
More sales experts = higher sales during open enrollment
Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
Read the case study -
Calm, cool, and coordinated: Healthcare’s next iteration
Read the blog post -
Hopes for healthcare CX in 2025: Why I defy the cynics
Read the blog post -
From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
Read the article -
For a taste of what makes the experience exceptional, look to Northwell Health
Read the article -
Shattering illusions: Look past misconceptions to find a great CX partner in healthcare
Read the blog post -
Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
Read the case study -
Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
Read the article -
Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
Read the case study