TTEC Healthcare
More insights from TTEC
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TTEC Earns 5 Stevie® Awards for innovative AI-driven CX – redefining sales, service, and insights
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Voice automation slashes cost per contact 50%
AI-enhanced solution leverages Alexa-like engagement to automate 33% of telehealth client’s top voice contact intents
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More sales experts = higher sales during open enrollment
Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer
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Calm, cool, and coordinated: Healthcare’s next iteration
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Hopes for healthcare CX in 2025: Why I defy the cynics
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From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
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For a taste of what makes the experience exceptional, look to Northwell Health
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Shattering illusions: Look past misconceptions to find a great CX partner in healthcare
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
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Contemporary site design, AI, and local talent lift CX, EX, and the future of a region
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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