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Solutions that simplify omnichannel CX
Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.
We help leading communications and media brands stay ahead.
- Landline and mobile telecom
- Broadband, wi-fi, and cable television
- Streaming video and music services
- Social media
- Live entertainment and ticketing
built for the Communications and Media industries.
Analytics and sales expertise to drive upgrades and new ownership.LEARN MORE
Find more customers before the competition does.LEARN MORE
Highly scalable cloud customer and employee experience technology.LEARN MORE
Expert sales support boosts Net Promoter Score by 110%
TTEC solved a major telco company's staffing challenge, produced higher sales conversion results, and improved the customer experience.READ THE CASE STUDY
Innovative, customized training program drives higher sales conversion rates
A telecom company saw big gains after shifting to TTEC offshore non-voice associates.READ THE CASE STUDY
CX excellence The path to optimized CX.
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Learn how to build a highly productive and engaged communications and media workforce that maintains superior customer support.Get the Strategy Guide
wait times and great CX. Is your brand ready to answer the call?