Your customers
expect great CX
Are you ready to answer the call?
Solutions that simplify omnichannel CX
Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.
We help leading communications and media brands stay ahead.
- Landline and mobile telecom
- Broadband, wi-fi, and cable television
- Streaming video and music services
- Social media
- Live entertainment and ticketing
- Gambling
CX solutions
built for the Communications and Media industries.
Customer Care
Outsourcing
Analytics and sales expertise to drive upgrades and new ownership.
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Digital
Transformation
Highly scalable cloud customer and employee experience technology.
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Expert sales support boosts Net Promoter Score by 110%
TTEC solved a major telco company's staffing challenge, produced higher sales conversion results, and improved the customer experience.
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Innovative, customized training program drives higher sales conversion rates
A telecom company saw big gains after shifting to TTEC offshore non-voice associates.
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Send the right message with
flexible remote-work options
Learn how to build a highly productive and engaged communications and media workforce that maintains superior customer support.
Get the Strategy GuideLatest Communications and Media Resources
wait times and great CX. Is your brand ready to answer the call?
