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COMMUNICATIONS + MEDIA

Your customers
expect great CX

Are you ready to answer the call?

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Solutions that simplify omnichannel CX

Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.

We help leading communication and media brands stay ahead.

  • Landline and mobile telecom
  • Broadband, wi-fi, and cable television
  • Streaming video and music services
  • Social media
  • Live entertainment and ticketing
  • Gambling

CX solutions

built for the Communications and Media industries.

Customer Care Outsourcing

Analytics and sales expertise to drive upgrades and new ownership.

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Customer Acquisition and Retention

Find more customers before the competition does.

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Digital Transformation

Highly scalable cloud customer and employee experience technology.

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TRENDING CX SUCCESSES
Read the Case Study

Expert sales support boosts Net Promoter Score by 110%

TTEC solved a major telco company's staffing challenge, produced higher sales conversion results, and improved the customer experience.

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Read the Case Study

Innovative, customized training program drives higher sales conversion rates

A telecom company saw big gains after shifting to TTEC offshore non-voice associates.

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Don't take our word for it. We are an award-winning customer experience company.
 
Your customers expect short wait times and great CX. Is your brand ready to answer the call?