
Your customers
expect great CX
Are you ready to answer the call?
Solutions that simplify omnichannel CX
Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.
We help leading communications and media brands stay ahead.
- Landline and mobile telecom
- Broadband, wi-fi, and cable television
- Streaming video and music services
- Social media
- Live entertainment and ticketing
- Gambling
CX solutions
built for the Communications and Media industries.
Customer Care
Outsourcing
Analytics and sales expertise to drive upgrades and new ownership.
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Digital
Transformation
Highly scalable cloud customer and employee experience technology.
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Expert sales support boosts Net Promoter Score by 110%
TTEC solved a major telco company's staffing challenge, produced higher sales conversion results, and improved the customer experience.
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Innovative, customized training program drives higher sales conversion rates
A telecom company saw big gains after shifting to TTEC offshore non-voice associates.
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Send the right message with
flexible remote-work options
Learn how to build a highly productive and engaged communications and media workforce that maintains superior customer support.
Get the Strategy Guidewait times and great CX. Is your brand ready to answer the call?