Unwavering support in a fast-evolving industry
For 25 years and counting, TTEC stands by telecommunications company at every step
Unwavering support in a fast-evolving industry
For 25 years and counting, TTEC stands by telecommunications company at every step
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More insights from TTEC
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Wireless sales see 45% lift to the tune of $1.5B
The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
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AI-powered insights, expert training drive sales surge in 2 weeks
TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
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Fueling sales growth in a dynamic industry through collaboration
For more than 20 years, TTEC has helped this telecommunications company grow
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A customer experience roadmap for long-term success
Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.
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Specialized support boosts B2B collections revenue
TTEC collections associates quickly hit 82% attainment rate
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Answer the call for better CX: Know what customers want
How to serve the top 5 customer intents for telecom
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Our impact in Communications and Media
Building long-term loyalty and a healthier bottom line
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Communications and media CX priorities for 2023 should focus on messaging, self-service
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Media company slashes training time while elevating NPS
Redesigned curriculum boosts quality scores and reduces average handle times
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Innovative, customized training program drives higher sales conversion rates
A telecom company saw big gains after shifting to TTEC offshore non-voice associates
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The Best Defense Is a Great Offense
Even with an 80 percent market share Saudi Telecom Company called on a customer loyalty program to increase customer expectations and help ensure long-term relationships.
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Belgacom Performs a Customer Experience Triage
Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators.
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