Sales Chat
Boost revenue and grow customer
engagement with digital's
fastest-growing channel.
Sales Chat
Boost revenue and grow customer
engagement with digital's
fastest-growing channel.
Convert and retain your customers with an effective sales chat program
Chat’s the most popular digital contact method among customers and presents huge opportunities to reach consumers – in those crucial moments when they’re ready to buy – and drive sales quickly. Are you harnessing its potential? Sales chat empowers associates to handle multiple customer inquiries concurrently, resolve customer inquiries faster, communicate with consumers in their preferred channel, and ultimately close more sales and drive ROI.
Generate more revenue by giving customers the answers they need – before your competition does
Customers who can't quickly and easily get their questions answered via self-service likely will head to competitors to find what they need. TTEC can customise the right mix of people, technology, and our award-winning inside sales solutions into a sales chat program that works for you.
Increase the likelihood of conversions
Decrease dissatisfaction and site abandonment
Increase overall online revenue
Grow average order value
Increase loyalty as customers engage
Activate and optimize sales chat with TTEC's revenue generation specialists
Sales chat presents an enormous opportunity for sales associates to engage with customers in the moment who are ready to buy. Live sales chat can significantly boost your business growth. Let us show you how.
Jump-start revenue and engagement with sales chat
Live chat presents a huge opportunity for brands: it lets sales associates meet customers when they’re ready to buy, in their preferred channel. An effective chat program empowers associates to quickly answer customers’ questions, make product and upsell recommendations, address concerns, and ultimately close sales.
Read the strategy guideMore insights from TTEC
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Boost revenue & increase customer engagement with sales chat
Why TTEC is the ideal partner for you
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Jump-start revenue and engagement with sales chat
5 keys to driving conversions through digital’s fastest-growing channel
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Mobile operator blends online and offline to boost sales across channels
The firm increased inbound call conversion rates, online chat volume, and sales appointments
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When Starting from Scratch Isn’t an Option: Five Tips for Transitioning Customer Service Chat to Sales Chat
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Five Ways to Get the Most from Your Sales Chat Efforts
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Four weeks, 3 new sales channels
When business for this client was at a pace of growth too fast for them to keep up with, they enlisted our help. We were able to train and deploy a click-to-chat sales team and help return much higher conversion rates
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The pathway to a world-class chat program
Our client wanted to leverage service chat to better engage customers online. We helped develop a chat strategy that enhanced service via this digital channel, while simultaneously boosting sales.
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