Translation and Communication Enhancements

Imagine the ability to speak to anyone in their native language anywhere in the world. Our translation and communications tools help make those connections possible. Using transcriptions from digital interactions, AI-enhanced technologies help associates improve the quality of their communication and remove barriers for global expansion.

Accent localization

No need for associates to repeat themselves with accent localization enhanced. The result is quicker interactions and happier customers. Support up to 20 languages with one platform.

Noise reduction

No more barking dogs, honking cars, or background contact center noise. Our noise reduction technology removes everything but your customers’ and associates' voices.

Translation

With real-time translation, associates and customers can understand each other even if they don’t share the same language.

Grammar

Save precious time with our grammar tools while ensuring that every written communication is accurate.

Smash language barriers

Deliveroo added automatic chat translation that supports interactions in more than 70 languages. AHT dropped by 20% and resolutions jumped 83%.

83% first call
resolution

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I can hear you now

With simple headsets and AI-enhanced noise reduction technology, one company all but eliminated any background noise, leading to a jump in NPS and cost savings.

99% drop in
background noise

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Set the stage for AI excellence

TIPS & TAKEAWAYS

5 CX building blocks
for successful AI

Without a stable CX footing to build on, AI technology within the contact center will fall flat. Learn more about 5 CX building blocks needed to set the stage for AI excellence.

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