Translations and Communications Enhancements
Eliminate communication barriers with our AI-enhanced platform and services
Translations and Communications Enhancements
Eliminate communication barriers with our AI-enhanced platform and services
Imagine the ability to speak to anyone in their native language anywhere in the world. Our translation and communications tools help make those connections possible. Using transcriptions from digital interactions, AI-enhanced technologies help associates improve the quality of their communication and remove barriers for global expansion.
Accent localization
No need for associates to repeat themselves with accent localization enhanced. The result is quicker interactions and happier customers. Support up to 20 languages with one platform.
Noise reduction
No more barking dogs, honking cars, or background contact center noise. Our noise reduction technology removes everything but your customers’ and associates' voices.
Translation
With real-time translation, associates and customers can understand each other even if they don’t share the same language.
Grammar
Save precious time with our grammar tools while ensuring that every written communication is accurate.
Emails that engage
AI-enhanced writing tool uplifts customer communications with clear, concise language that's more personalized, cordial, and genuine in tone.
96%quality score
I can hear you now
With simple headsets and AI-enhanced noise reduction technology, one company all but eliminated any background noise, leading to a jump in NPS and cost savings.
99%drop in background noise
Smash language barriers
Deliveroo added automatic chat translation that supports interactions in more than 70 languages. AHT dropped by 20% and resolutions jumped 83%.
83%first call resolution
5 CX building blocks for successful AI
Without a stable CX footing to build on, AI technology within the contact center will fall flat. Learn more about 5 CX building blocks needed to set the stage for AI excellence.
5 CX building blocks for successful AI
More insights from TTEC
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Customer correspondence hits new quality targets for retail chain
AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
Read the case study -
Voice enhancement lifts NPS 9% for major health group
AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
Read the case study -
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Deliveroo smashes language barriers with real-time translator
The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate
Read the case study
