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sales coaching and Development
TTEC SALES ACCELERATOR PLAYBOOK

New-hire training and onboarding

Tools and strategies to acclimate and train sales talent quickly

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Personalized onboarding journey ensures sellers are ready before day one

Ensure your sellers are prepared to hit the ground running with our AI-guided onboarding with a human touch. We use a blend of automation and human interaction to enhance new hires' experience, keep them informed throughout the process, and monitor their feelings about their jobs.

Employees are connected to their manager prior to day one

Salespeople receive a rich immersion into TTEC's culture and expectations

Our sales teams have longer tenure and higher eNPS than many in-house teams

Sellers are part of a supportive community from the outset

A great employee experience is key to attracting and retaining top sales talent. We want sellers to feel nurtured and supported even before they begin work.

Our site-specific onboarding microsites help employees acclimate, providing information about what to expect during the onboarding process, details about a site's leadership team, housing resources, information about obtaining work permits, and other useful information.

Sellers immediately feel like they are part of a community that values them, helping them hit the ground running.

Get ready to sell - smarter and faster - with expert sales training

Why spend months training sellers when you can set them on the path to success in just weeks? Our proven training curriculum and tools can be quickly ramped, and make performance and readiness expectations clear from the beginning.

Greater speed to proficiency

Sellers are trained and ready to sell in about six weeks, compared with the 100 days traditional training models can take.

Increased employee retention

A supportive environment ensures employees will be more engaged, drive better results, and stay on the job longer.

Comprehensive training

Our strategic and customizable training curriculum gives sellers in-depth knowledge about topics that matter to your business.

Our proven methodology drives results

Our sales teams start by meeting with leaders, sharing best practices, shadowing subject matter experts, discussing career progression and goals, and participating in a new-hire graduation ceremony. The results? Teams are more engaged and ready to drive ROI faster.

40%
up to 40% decrease in ramp time
34%
up to 34% increase in retention rate
26%
sales increase
10%
increase in new customer close rate
32%
increase in upgrade close rate
400
offshore sales associates added within three years

Guided nesting sets sellers up for continued success

The training and learning doesn't stop once sellers are onboarded. The nesting period is a key part of the process, where we use a mix of automation and human touchpoints to ensure sales teams are equipped and ready to meet or exceed targets.

Sellers attend office hours and ongoing trainings lead by subject matter experts.

Ready to build a winning team?