Real-time insights and
practical know-how
Having a data-driven CX strategy is essential, but it’s easier said than done. Our quality and insights services give you access to specialized talent, domain expertise, and the latest AI-enhanced technology so you can improve clarity, alignment, and innovation.
Turn your data into actionable insights
Our quality and insights solutions are powered by knowledge from billions of customer interactions, the latest CX technology, and proven best practices. We give you access to specialized talent, domain expertise, and the latest tech so you can improve clarity and alignment and realize ROI quickly
Real-time data
Tools like speech analytics offer a real-time look at what's being said during customer interactions, providing a clear view of what's working and what's not.
233%lift in customer conversions
Insight analysis
Dive deeply and quickly into data to uncover actionable insights that can guide CX strategies and business decisions.
60%drop in call volume
Targeted coaching
Focus associate coaching on known strengths and weaknesses to drive efficiency and retention.
31%increase in revenue per interaction
Top 3 trends for elevating CX with automation in 2025
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
Top 3 trends for elevating CX with automation in 2025
More insights from TTEC
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Top 3 trends for elevating CX with automation in 2025
Harness the full potential of AI and other tools to deliver next-level experiences
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AI-powered insights (and experts putting them to work) revolutionize quality
TTEC disrupts the market with innovative, next-gen digital approach
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Winning the season: 4 ways to maintain stellar CX during volume spikes
Navigate cyclical surges easily with the right people and technology
Read the article -
Quality and Insights Datasheet
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Quality & Insights Assessment
Take the assessment -
Conversation intelligence: A soup to nuts primer
Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
Read the article -
Convert hidden sales potential into revenue growth
Service to sales enters a new AI era for maximum results
Read the strategy guide -
AI-Enabled CX: Crafting Unforgettable Experiences
Watch the webinar -
Customer Insights Power Growth
A logistics company used advanced customer intelligence insights to drive sales from busy customers
Read the case study
