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CX OPTIMIZATION MANAGED SERVICES

Quality &
Insights

Speed up your ability to put insights to work

Download datasheet

CX OPTIMIZATION MANAGED SERVICES

Quality &
Insights

Speed up your ability to put insights to work

Download datasheet

Real-time insights and
practical know-how

Having a data-driven CX strategy is essential, but it’s easier said than done. Our quality and insights services give you access to specialized talent, domain expertise, and the latest AI-enhanced technology so you can improve clarity, alignment, and innovation.

Turn your data into actionable insights

Our quality and insights solutions are powered by knowledge from billions of customer interactions, the latest CX technology, and proven best practices. We give you access to specialized talent, domain expertise, and the latest tech so you can improve clarity and alignment and realize ROI quickly

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Real-time data

Tools like speech analytics offer a real-time look at what's being said during customer interactions, providing a clear view of what's working and what's not.

233%lift in customer conversions

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Insight analysis

Dive deeply and quickly into data to uncover actionable insights that can guide CX strategies and business decisions.

60%drop in call volume

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Targeted coaching 

Focus associate coaching on known strengths and weaknesses to drive efficiency and retention.

31%increase in revenue per interaction

READ THE CASE STUDY

Ready to put insights to work?