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Strategy Guide

Convert hidden sales potential into revenue growth

Service to sales enters a new AI era for maximum results

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Most of the reasons customers reach out to contact centers have sales opportunities attached but associates usually don’t have the right tools or training to identify and capitalize on them.

Traditional Service to Sales programs often miss the mark by focusing more on pushing products rather than understanding what customers actually want. But with the right tools, including AI-based conversational intelligence, brands can gain personalized insight to know why, when, and how to start a sales conversation during a service interaction based on value, not pressure.

Read this strategy guide to learn:

  • How conversational intelligence can identify the right times to sell to the right customers
  • How AI-enabled training empowers associates to close more sales faster
  • How the right combination of people and technology exponentially grows sales

Don't know where to start? We do. Talk with one of our CX experts.

Service to Sales
Strategy Guide