Data and
AI Operations
Data Annotation and AI Operations to improve the speed and quality of data labelling and enrichment processes so you can achieve greater returns on your AI investments.
Data and
AI Operations
Data Annotation and AI Operations to improve the speed and quality of data labelling and enrichment processes so you can achieve greater returns on your AI investments.
Smart data, smarter AI
AI can be a powerful tool in the running of operations and delivery of CX, however a poor experience with AI can lead to customer frustration and operational issues. Our Data Annotation and AI Operations services improves the speed and quality of data labelling and enrichment processes so you can achieve greater returns on your AI investments.
Is your organization ready for AI?
Are you overwhelmed by the recent hype around AI? Do you want to understand the impact of generative AI on your customer experience? Want to find a way to build a practical strategy to responsibly integrate AI into your customer experience?
You are not alone. We are here to help!
Quality focused, people-first
Data quality is critical to the success of AI. Unlike other data annotators that focus on crowd-sourcing or lead with technology, we focus on quality and people first. Our quality management practices are unparalleled. We bring the very best talent to address each project holistically through design, training and optimization.
98%model accuracy through annotation
READ THE CASE STUDYConnect CX and AI Operations to optimize experiences
We break down silos and link together Machine Learning initiatives with customer care delivery to improve AI outcomes for your business and customer experience. We integrate data management and data annotation to ensure an integrated workflow that lowers costs without sacrificing quality.
6minute reduction in process time with annotation
READ THE CASE STUDYAccelerate AI initiatives
Get your AI initiatives into market faster through our global footprint and agility to scale rapidly. Our large and diverse talent pool can accommodate projects end-to-end and handle unique annotation needs that require certain domain expertise. We provide flexible shoring options to help manage annotation project cost.
Policy annotation flags issues easier
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Achieve smarter AI with better data annotation
Data annotation, the human-led process of labeling and categorizing data before it’s fed to AI, is key to your AI’s success. But many brands lack the manpower or strategy to ensure their data is creating the right AI models to automate customer journeys or anticipate customer need.
Learn moreMore insights from TTEC
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AI evolves from blueprint to tangible reality
What’s the real deal with today’s use of AI?
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4 ways AI should be evolving your contact center
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For AI to succeed, keep humans in the loop
Combat data poisoning and preserve your AI model with high-quality data annotation
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Achieve smarter AI with better data annotation
And learn why data annotation is a CX differentiator
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98% model accuracy through annotation
We built a better algorithm to help categorize products
Read the case study -
Annotation reduces process time from 7 minutes to 1
We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes
Read the case study -
To get the most out of AI, invest in high-quality data annotation
Read the blog post -
