TTEC Digital

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Digital Services

Accelerate your CX and digital transformation

TTEC Digital blends strategic consulting and technology solutions to create innovative customer and employee experiences, all powered by insights.

 

At TTEC we know that making things simple can be really hard. Customers expect interactions to be personalized, relevant and timely. They don’t care that their data sits in multiple silos, their journey is happening across several disconnected channels or that people on the other end of the phone, text or tweet can’t access their information in real time. But we care and we can help. TTEC Digital combines strategic consulting with innovative technology to eliminate complexity for brands and their customers.

 
900+
CX Consultants and technologists globally
20+
Years of thought leadership
100K
Cloud/SaaS managed seats daily
3.5M
Customer interactions managed daily
 

TTEC Digital Capabilities

Blending strategic consulting services and cloud-based technology platforms to design and build innovative customer experiences, all powered by insights.

CX Strategy & Digital Consulting

We design CX and digital strategies that accelerate digital transformation and high-value business outcomes. Our CX Strategy solutions redefine business models, simplify processes, engage customers, and inspire employees.
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CX Analytics

Harness the power of advanced analytics to convert data into meaningful insight and insight into action. Our analytics solutions give you a 360° view of your customers and enhance associate performance and training.
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Learning and Knowledge

Create employee experiences that inspire and empower employees to deliver amazing customer experiences across every channel. Our Learning and Knowledge solutions help create brand advocates for your brand.
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Automation and AI

Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVAs) that create a seamless support experience. Our Automation and AI solutions enable 24/7 availability, across channels.
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Omnichannel Orchestration

Deliver frictionless technology experiences for employees and customers across every channel and realize the true value and benefits of omnichannel through orchestration, not just technology.
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Contact Center Software

Our Humanify® Technology Platforms provide businesses with the right tools, technology, and infrastructure to create omnichannel contact center experiences, in the cloud and on-premise.
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TTEC Digital resources for you

Ready, Set, Go!
Client Story
Ready, Set, Go!

Learn how a leading auto manufacturer drove customer loyalty with an integrated customer experience approach.

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Inside the Connected CX
eBook
Inside the Connected CX

Explore the business implications of operating in an omnichannel world.

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To Bot or Not to Bot
eBook
To Bot or Not to Bot

Read how to balance human interaction with automation, as AI takes hold in business.

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Five Myths About AI
Customer Strategist Journal
Five Myths About AI

Know your science fact from science fiction, and learn the truth about AI.

Read more
 

How can we help?

We’d love to hear from you.
Contact us