Improve contact center operations
Improve contact center operations and key performance indicators by making sure associates can handle all customer service inquiries – from basic to complex. Effective associate training can mean the difference between creating customer loyalty and losing business. Taking a hybrid approach that leverages AI-simulated training along with modern learning platforms, our contact center consultants ensure your associates are equipped with the skills needed to drive meaningful customer interactions. Our award-winning contact center training programs will help you turn your associates into top performers and improve business processes. With our contact center training best practices implemented, our clients see improved first call resolution, lower average handle times, and increased customer satisfaction and quality assurance scores. Our expert consultants will also ensure that your call center operations are optimized through workforce management process improvements and real-time AI-powered knowledge management system enhancements, which can help reduce costs.
Increase customer satisfaction while also saving time and
money with effective contact center training courses
increase in first
point increase in NPS
(Net Promoter Score)
Create engaging learning experiences with
our contact center training best practices
We design, build and implement contact center management and call center training programs to optimizeevery step of the associate lifecycle, dramatically improving the skills of associates and center performance
Reduce onboarding and nesting time with fast-paced, engaging, and relevant onboarding solutions. Increase knowledge retention and agent performance through infused social learning processes.
Improve employee engagement and job performance with personalized learning journeys that are self-paced, available on demand from any device, and aligned to personal and business goals.
Eliminate knowledge gaps and improve industry experience with our knowledge management solutions to provide a single source of truth for all content your associates need to meet customer expectations and excel.
Artificial Intelligence (AI) learning solutions that provide role playing scenarios and immediate coaching. And knowledge solutions with AI-powered search and analytics to continuously improve the platform and processes.
Our contact center training programs are award winning, including Best Training and Development Program,Best Unique or Innovative Learning Program, Best Culture of Learning, and Best Employee Training Program.
Skill-based training for
contact center associates
Ready-to-go and tailored
contact center offerings
Digital Learning Course Catalogue
We design digital courses that support employee development and engagement Our course catalogue outlines the different goals. The digital content embedded in each of our learning series is modular, engaging, immersive, and captivating. learning series available to our clients. With over 200 courses across contact center training, technology, professional, and management topics, our courses provide an effective training and learning opportunity for you and your team.View digital learning course catalogue Request a custom training curriculum