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Our Services

Contact Center Outsourcing Services

 
 

 

Deliver exceptional customer experience with our award-winning contact center outsourcing services

Today, customers have multiple ways to get in touch with a brand — voice, email, chat, social media, video. If they have a negative experience, they can tell the whole world about it with just a click of a button.

Not so surprisingly, these challenges are quickly turning into a headache for leading brands across the globe. That’s why so many are turning to contact center outsourcing vendors for help managing their customer care operations.

As the number of ways that customers can contact a brand continues to multiply, so does the number of options brands have for managing their customer care operations. A contact center or call center outsourcing vendor can help you decide which model – whether its offshore, onshore, at-home, or a combination of them all – is best for your business and your customers.

 

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The benefits of implementing a contact center outsourcing solution

Contact center outsourcing vendors live and breathe the customer experience every day. They are devoted to keeping up with the latest trends. And they are experts at taking the pressure off by helping brands manage their customers’ mounting service expectations.

 
 

eBook

Which Shore is Right for You?

To learn more about the benefits of partnering with a contact center outsourcing vendor, and all the different models available to your brand, download our eBook “Outsourcing: Which Shore is Right for You?” Inside, you’ll discover:

  • The financial and customer benefits of contact center outsourcing solutions
  • Offshore, onshore, nearshore, at-home, or a combination of them all, discover what form of contact center outsourcing is best for your business
  • All the pros and cons of the different call center outsourcing solutions
  • Real-world examples of each of the outsourcing approaches in action

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About Us

We are TTEC (NASDAQ: TTEC), a leading global technology and services provider focused exclusively on the design, implementation and delivery of transformative customer experience. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight driven customer experience solutions and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Founded in 1982, our 55,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

 

We are honored to be recognized for the work that we do

  • Leader in Gartner’s Magic Quadrant for Customer Management Contact Center BPO seven consecutive times
  • Leader in ISG’s Contact Center Customer Experience Services Quadrant Report
  • Verint’s 2017 North America Rising Star
  • 2017 Overall Best Customer Experience Organization in the Asia Pacific region
  • Nine 2018 Stevie® Awards for Sales and Customer Service
  • Gold Stevie for Contact Center or Customer Service Outsourcing Provider of the Year
  • Gold Stevie for Customer Service or Call Center Consulting Practice of the Year
  • IAOP Global Outsourcing List of World’s Best Service Providers
 

Contact Center Outsourcing Resources

The Contact Center of the Future
Video
The Contact Center of the Future

Learn why it’s important for brands to re-imagine their service orgs from their customers’ points of view.

Read more
Turbocharge Your Contact Center
eBook
Turbocharge Your Contact Center

Discover the secret to turbocharging your contact center performance.

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the future of the contact center
eBook
Success Begins at Home

Discover why home-based associates represent the future of the contact center.

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contact center carve out
White Paper
The Case for a Contact Center Carve-Out

Transforming the Contact Center into a Customer Experience Center.

Read more
 

How can we help?

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