Free up your workforce
and increase efficiency
The status quo is changing with the digitization of contact center operations. In order to stay competitive and reduce costs without sacrificing customer experience, your organization needs to optimize by automating tasks for business processes and customer service. That's where TTEC's Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) offerings come in.
Is your organization
ready for AI?
Are you overwhelmed by the recent hype around AI? Do you want to understand the impact of generative AI on your customer experience? Want to find a way to build a practical strategy to responsibly integrate AI into your customer experience?
You are not alone. We are here to help!
A workforce that never sleeps
RPA frees up associates to focus on more worthwhile tasks: improving customer experience, driving bottom-line results, and reducing turnaround time - all while offering the ability to complete processes and requests around the clock and eliminate human error.
200+ processes automated across 10 departmentsREAD THE CASE STUDY
Save time in real-time
RDA helps associates work faster and more efficiently by simplifying and automating business processes and transactions on their desktops. This makes it easier for employees to go through information and resolve issues in the moment with each customer.
25%increase in customer retentionREAD THE CASE STUDY
Get to results fast
With quick and easy deployment that is non-intrusive and can integrate with any application, our RPA and RDA solutions work side by side with your associates to bring out the best in both the employee and customer experience.
80%time savings in the sales processREAD THE CASE STUDY
Top 3 trends for elevating
CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it. In this report, learn which trends are shaping the future of automation.Get the Trends Report