CX OPTIMIZATION MANAGED SERVICES
Conversational &
Business Intelligence
Speed up your ability to put insights to work
CX OPTIMIZATION MANAGED SERVICES
Conversational &
Business Intelligence
Speed up your ability to put insights to work
Real-time insights and practical know-how
Having a data-driven CX strategy is essential, but it’s easier said than done. Our conversational and business intelligence services give you access to specialized talent, domain expertise, and the latest AI-enhanced technology so you can improve clarity, alignment, and innovation.
Real-time data
Tools like speech analytics offer a real-time look at what's being said during customer interactions, providing a clear view of what's working and what's not.
233%lift in customer conversions
Insight analysis
Dive deeply and quickly into data to uncover actionable insights that can guide CX strategies and business decisions.
60%drop in call volume
Targeted coaching
Focus associate coaching on known strengths and weaknesses to drive efficiency and retention.
31%increase in revenue per interaction
Convert hidden sales potential into revenue growth
With the right tools, including AI-based conversational intelligence, brands can gain personalized insight to know why, when, and how to start a sales conversation during a service interaction based on value, not pressure.
Read the strategy guideMore insights from TTEC
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Conversation intelligence: A soup to nuts primer
Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
Read the article -
Convert hidden sales potential into revenue growth
Service to sales enters a new AI era for maximum results
Read the strategy guide -
Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
Read the trends report -
Customer Insights Power Growth
A logistics company used advanced customer intelligence insights to drive sales from busy customers
Read the case study