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CX OPTIMIZATION MANAGED SERVICES

Conversational &
Business Intelligence

Speed up your ability to put insights to work

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Real-time insights and practical know-how

Having a data-driven CX strategy is essential, but it’s easier said than done. Our conversational and business intelligence services give you access to specialized talent, domain expertise, and the latest AI-enabled technology so you can improve clarity, alignment, and innovation.

Real-time data

Tools like speech analytics offer a real-time look at what's being said during customer interactions, providing a clear view of what's working and what's not.

233% lift in customer conversions

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Insight analysis

Dive deeply and quickly into data to uncover actionable insights that can guide CX strategies and business decisions.

60% drop in call volume

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Targeted coaching

Focus associate coaching on known strengths and weaknesses to drive efficiency and retention.

31% increase in revenue per interaction

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Ready to put insights to work?