Customer Care Outsourcing for High Tech

Make CX the differentiator
in a high-tech world

With more high-tech brands entering the market every day, industry players can no longer rely on their technology to win and retain customers. High-tech brands are investing in customer experience to differentiate and create long-lasting relationships. Partnering with an expert in CX shifts the burden of meeting ever-evolving customer expectations off you, so you can focus on growing your business. Our customer care outsourcing solutions help you design, operate and innovate your front office through the right blend of humans & technology.

Digitally enabled

Today’s customer experience challenges are complex, multifaceted, and constantly evolving. This necessitates different technology to enable employees to deliver effortless CX. Our ecosystem of 50+ technology partners allows our high-tech clients to be agile and stay ahead of the industry curve.

+20% increase in CSAT score in under 6 months

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Insight-driven

We automate our ability to listen to and analyze all interactions so we can gather key intelligence around customer sentiment. The insights are used to enhance existing QA processes and improve operational performance.

85%+ quality assurance (QA) consistently delivered while quickly scaling customer support

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Empowered employees

We empower our front-line staff to make recommendations on how to solve customer pain points and improve customer experience using their high-tech domain expertise and insights.

7% increase in production hours while also increasing employee satisfaction

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Contact
center
secrets
for
growing
brands

Valuable insights to
rev up your CX.

STRATEGY GUIDE

Hypergrowth meets
CX excellence

Companies that achieve hypergrowth don't get there by accident. It's the result of being laser-focused on bringing an innovative idea to life. But regardless of industry or company size, every business faces a similar challenge: maintaining customer growth and transforming those early customer relationships into true loyalty. In this strategy guide, learn how to create a differentiated and scalable customer experience, 6 ways to extend customer relationships, and why customer support is a vital source of insight.

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