
A healthy customer experience can lead to hundreds of millions of dollars in bonus payouts for some Medicare plans.
A healthy customer experience can lead to hundreds of millions of dollars in bonus payouts for some Medicare plans.
Cancer Treatment Centers of America’s approach to patient centricity involves a philosophy that empowers employees, encourages development, and rewards innovation.
Here’s how to break out of traditional marketing’s comfort zone to deliver the art of the craft with the science to back it up.
Three recommendations for attainable opportunities using social media strategy.
Innovative marketers take action at the “zero moment of truth” to connect with consumers in the right place at the right time with the right message.
Real innovation comes from adopting three customer experience disciplines: strategy, customer understanding, and design.
Through constant innovation, telecoms have the power to engage customers, strengthen relationships, and solidify loyalty by staying current in the world of ever-evolving technology.
Organizations need to dream big. Rather than stick to traditional modes of employee learning, companies can leverage new technology to innovate learning.
la Caixa Shares Three Drivers of Customer Innovation
The new "One to One Future" embraces the idea of strong customer relationships built on trust.
Kuwait’s Boubyan Bank undergoes a customer-focused transformation, using social media as the strategic lynchpin.
Research uncovers how companies innovate on customers' terms.
The latest version of Microsoft Office includes an extra innovation—a service-based model with segmentation and churn strategies to back it up.
Investments Officer at UAE telecom du explains why it’s important to resist the temptations to focus on fun gadgets and instead innovate by improving the customer experience.
Technology allows forward-thinking organizations to deliver outstanding experiences to their customers. According to Ford Chief Technical Officer Paul Mascarenas, it all starts with listening to customers.