
Your customers
expect great CX
Are you ready to answer the call?
Solutions that simplify omnichannel CX
Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.
We help leading communications and media brands stay ahead.
- Landline and mobile telecom
- Broadband, wi-fi, and cable television
- Streaming video and music services
- Social media
- Live entertainment and ticketing
- Gambling
CX solutions
built for the Communications and Media industries.
Customer Care
Outsourcing
Analytics and sales expertise to drive upgrades and new ownership.
Customer Acquisition
and Retention
Find more customers before the competition does.
Digital
Transformation
Highly scalable cloud customer and employee experience technology.

AI-powered training shrinks contact centre attrition
TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.
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Intelligent automation crushes average handle time
The client engaged us to find innovative ways to improve operations and reduce costs. The combination of TTEC’s human experts and innovative technology created immediate results that reduced costs and improved customer experiences.
READ THE CASE STUDYthat delight your customers while lowering your costs.
Send the right message with
flexible remote-work options
Learn how to build a highly productive and engaged communications and media workforce that maintains superior customer support.
Get the Strategy Guidewait times and great CX. Is your brand ready to answer the call?