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Communications and Media

COMMUNICATIONS + MEDIA

Your customers
expect great CX

Are you ready to answer the call?

COMMUNICATIONS + MEDIA

Your customers
expect great CX

Are you ready to answer the call?

Solutions that simplify omnichannel CX

Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.

We help leading communication and media brands stay ahead.

  • Landline and mobile telecom
  • Broadband, wi-fi, and cable television
  • Streaming video and music services
  • Social media
  • Live entertainment and ticketing
  • Gambling

CX solutions

built for the Communications and Media industries.

Customer Care Outsourcing

Analytics and sales expertise to drive upgrades and new ownership.

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Customer Acquisition and Retention

Find more customers before the competition does.

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Digital Transformation

Highly scalable cloud customer and employee experience technology.

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TRENDING CX SUCCESSES
Read the Case Study

Fueling sales growth in a dynamic industry through collaboration

A leading telecom company and long-time TTEC partner needed to quickly evolve its sales strategy. We were ready with the people, training, and technology the company needed to rev up its sales.

READ THE CASE STUDY
Read the Case Study

Unwavering support in a fast-evolving industry

A telecommunications client came to TTEC to help improve its CX and associate experience. We’ve been by its side for every step of its unique CX journey and through every evolutionary leap of the industry.

READ THE CASE STUDY

Don't take our word for it.

We are an award-winning customer experience company.

Your customers expect short wait times and great CX. Is your brand ready to answer the call?