COMMUNICATIONS + MEDIA
Your customers
expect great CX
Are you ready to answer the call?
COMMUNICATIONS + MEDIA
Your customers
expect great CX
Are you ready to answer the call?
Solutions that simplify omnichannel CX
Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.
We help leading communication and media brands stay ahead.
- Landline and mobile telecom
- Broadband, wi-fi, and cable television
- Streaming video and music services
- Social media
- Live entertainment and ticketing
- Gambling
CX solutions
built for the Communications and Media industries.
Customer Care
Outsourcing
Analytics and sales expertise to drive upgrades and new ownership.
Learn moreDigital
Transformation
Highly scalable cloud customer and employee experience technology.
Learn more
Fueling sales growth in a dynamic industry through collaboration
A leading telecom company and long-time TTEC partner needed to quickly evolve its sales strategy. We were ready with the people, training, and technology the company needed to rev up its sales.
READ THE CASE STUDY
Unwavering support in a fast-evolving industry
A telecommunications client came to TTEC to help improve its CX and associate experience. We’ve been by its side for every step of its unique CX journey and through every evolutionary leap of the industry.
READ THE CASE STUDYDon't take our word for it.
We are an award-winning customer experience company.
4 reasons why you should use the right CX partner
Discover how to optimise your contact centre operations with innovative collaboration. Today’s contact centre workforce must have complex problem-solving skills, excel in people management, coordinate well with others, and possess high emotional intelligence.
4 reasons why you should use the right CX partner
More insights from TTEC
-
From messaging underperformer to high achiever
TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine.
Learn more -
How the right tech support partner can power up your tech and comms CX
Learn more -
Telecom CX trends: Connect service and sales to maximise customer value
Learn more -
AI-powered insights, expert training drive sales surge in 2 weeks
TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT
Learn more -
Specialised support boosts B2B collections revenue
TTEC collections associates quickly hit 82% attainment rate
Learn more -
Telecom Seamlessly Scales Apple Business Chat Support
A global telecommunications service provider wanted to expand its messaging services, including support for Apple Business Chat. We accelerated the training using AI and machine learning technology to simulate actual customer scenarios.
Learn more -
Digital Transformation Powered by RPA/RDA
More than 200 customer-related automated processes lower a telecom’s cost to serve.
Learn more -
Analytics Focus Boosts Revenue and Customer Insight
Lacking a solid foundation to support data driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
Learn more -
Data and Goliath
With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve.
Learn more -
Handle Time Down 29% and Customer Satisfaction Up 36%
Our client was looking for a way to develop a better way for their associates to handle their high-value customers. With our help they were able to get their current associates up to date on best practices.
Learn more -
Intelligent automation quickly crushes average handle time
A combined force of humans and technology created immediate results.
Learn more -
Transforming Self-Service From a Pain Point into an Effortless Experience
A telecommunications and digital services company streamlined its knowledge base content into a valuable resource for both customers and employees.
Learn more
wait times and great CX. Is your brand ready to answer the call?