Communications and Media

Solutions that simplify omnichannel CX

Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.

We help leading communications and media brands stay ahead.

Landline and mobile telecom
Broadband, wi-fi, and cable television
Streaming video and music services

Social media
Live entertainment and ticketing
Gambling

CX solutions

built for the Communications and Media industries.

Customer Care
Outsourcing

Analytics and sales expertise to drive upgrades and new ownership.

Customer Acquisition
and Retention

Find more customers before the competition does.

Digital
Transformation

Highly scalable cloud customer and employee experience technology.

TRENDING CX SUCCESSES

AI-powered training shrinks contact centre attrition

TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.

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Intelligent automation crushes average handle time

The client engaged us to find innovative ways to improve operations and reduce costs. The combination of TTEC’s human experts and innovative technology created immediate results that reduced costs and improved customer experiences.

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