Solutions that simplify omnichannel CX
Communications, technology, and media businesses need to deliver seamless support regarding a complex, ever-changing array of products. They also need to ensure their customers have access to 24/7 expert support and can get issues resolved quickly. How can you deliver fast, frictionless, omnichannel support — to customers with extremely high expectations — without breaking the bank? Our omnichannel solutions are easily deployable, scalable, agile, and can quickly drive engagement while reducing costs.
We help leading communications and media brands stay ahead.
- Landline and mobile telecom
- Broadband, wi-fi, and cable television
- Streaming video and music services
- Social media
- Live entertainment and ticketing
built for the Communications and Media industries.
Analytics and sales expertise to drive upgrades and new ownership.
Find more customers before the competition does.
Highly scalable cloud customer and employee experience technology.
AI-powered training shrinks contact centre attrition
TTEC helped a telecommunications firm overhaul its training curriculum with an AI-powered, demand-based curriculum that kept new hires engaged and quickly honed their skills.READ THE CASE STUDY
CX excellence The path to optimized CX.
Get proven tips and best practices.
Send the right message with
flexible remote-work options
Learn how to build a highly productive and engaged communications and media workforce that maintains superior customer support.Get the Strategy Guide