Customer Acquisition and Retention for Comms and Media

Take the challenge out of finding
and retaining loyal customers

In today’s highly competitive communications and media industry, there are more options for customers than ever before. Our Customer Acquisition as a Service solution delivers relevant offers at the right time to increase leads and acquire new customers. Our integrated end-to-end retention and loyalty solutions leverage a digital and human workforce to help increase advocacy and customer lifetime value.

Win more customers

We optimize buying journeys to acquire and engage new customers, leverage technology and analytics to deliver personalized experiences and align your digital marketing to increase the quantity and quality of leads at lower cost. Keep your customers happy with tailored strategies that deepen engagement and drive revenue.

110% increase in small-and-medium-sized business sales conversions

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Turn happy customers into brand ambassadors

Your most valuable customers are the ones who already know and love your brand. Keep your customers coming back for more with tailored strategies that create deeper engagement and drive more revenue.

45% lift in sales and increase in device upgrades

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A data-driven approach to strengthen your customer relationships

Using predictive modelling and best-in-class technologies, our high-impact/low-risk solutions deliver predictable, scalable and profitable outcomes for comms and media brands that serve large, complex customer bases with an array of ever-changing products.

50% drop in customer churn thanks to churn prediction model

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How to serve 5 top customer
intents for telecom

STRATEGY GUIDE

Answer the call for better CX:
Know what customers want

To deliver seamless customer experience (CX), brands need to know why customers seek out support in the first place. When your CX strategy is centered around intents, you can proactively and cost-effectively meet customers’ needs while growing revenue. In this strategy guide, learn telecom’s top 5 intents, the best channels to serve each intent, and how the right strategy can improve sales and CX.

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